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How to set SLA Period

  • 1.  How to set SLA Period

    Posted 05-10-2019 03:34 AM

    Hi ,

    Found that there is one day extra for the SLA period. Can I set it as Mar 1.2019-Mar 31,2019 

     



  • 2.  Re: How to set SLA Period

    Posted 05-10-2019 04:03 AM

    Hi this does not actually add a day to the report. It runs 00:00 - 00:00. If the end date was 31st March you would actually not have the metrics for the 31st as it would stop on 00:00 on the 31st



  • 3.  Re: How to set SLA Period

    Posted 05-12-2019 08:37 PM

    However, the report will display a period end with April 1st,2019, is it possible to correct it?