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Unable to discovery element via WMI with CA UIM

  • 1.  Unable to discovery element via WMI with CA UIM

    Posted 04-25-2018 03:26 PM

    Hi,

     

    I am trying to discover an element (Windows) via Discovery Wizard with CA UIM but not be able to discovered. The wmi credentials is configured. The scope is correct and chose the credentials. I tested the username and login to the server with the same credentials.

     

    Please let me know the next steps to check the issue.

     

    Thanks for your support.



  • 2.  Re: Unable to discovery element via WMI with CA UIM

    Broadcom Employee
    Posted 04-25-2018 03:36 PM

    Perhaps the discovery_agent log will provide an insight as to why it is failing. 

    For basic test, remote into the robot with the discovery_agent being used, and see if ping works to the target system.



  • 3.  Re: Unable to discovery element via WMI with CA UIM

    Broadcom Employee
    Posted 04-27-2018 04:15 AM

    Hello Ricardo, is your question answered ? If you still see this problem please open a support case so we can research the logs for the root cause.

     

    Kind regards,

    Britta Hoffner

    CA Support



  • 4.  Re: Unable to discovery element via WMI with CA UIM

    Posted 04-30-2018 08:57 PM

    Hi Britta:

     

    I will be to proceed to open a support case. Thank You



  • 5.  Re: Unable to discovery element via WMI with CA UIM

    Posted 11-08-2018 08:03 AM

    Hello, Rick! I'm facing the same problem. Did you get your problem solved?

     

    Thanks!



  • 6.  Re: Unable to discovery element via WMI with CA UIM

    Posted 11-16-2018 05:29 AM

    I solved it by adding a rule in firewall:

    netsh advfirewall firewall add rule dir=in name ="WMI_FOR_CA_Agent_Deployment" program=%systemroot%\system32\svchost.exe service=winmgmt action = allow protocol=TCP localport=any