DX Unified Infrastructure Management

 View Only

  • 1.  ATGTW - SOAP call failed to initialise

    Posted Jan 28, 2019 02:19 PM

    Been working on this a while and have had a couple of cases opened.

     

    The error appears as a "message send failed" in this context:

     

    Jan 28 03:42:25:558 [main, atgtw] New SOAP Action: getZoneInfo
    Jan 28 03:42:25:558 [main, atgtw]  Starting XML section for getZoneInfo
    Jan 28 03:42:25:558 [main, atgtw]  Adding element: UserName
    Jan 28 03:42:25:558 [main, atgtw]  Finished XML section for getZoneInfo
    Jan 28 03:42:25:558 [main, atgtw] XML Created: <?xml version="1.0" encoding="utf-8"?><getZoneInfo xmlns="http://autotask.net/ATWS/v1_5/"><UserName>nimsoft@blairtechnology.com</UserName>
    </getZoneInfo>
    Jan 28 03:42:25:558 [main, atgtw] Finished XML build for getZoneInfo
    Jan 28 03:42:25:621 [main, atgtw] <?xml version="1.0" encoding="utf-8" ?><soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><soapenv:Header/><soapenv:Body><getZoneInfo xmlns="http://autotask.net/ATWS/v1_5/"><UserName>nimsoft@blairtechnology.com</UserName>
    </getZoneInfo></soapenv:Body></soapenv:Envelope>
    Jan 28 03:42:25:621 [main, atgtw] Starting SOAP call to https://webservices3.autotask.net/atservices/1.5/atws.wsdl...
    Jan 28 03:42:26:948 [main, atgtw] Failed to initialise: com.sun.xml.internal.messaging.saaj.SOAPExceptionImpl: Message send failed
    Jan 28 03:42:26:963 [main, atgtw] [closeConnection()]: Releasing lock on database connection

    Is this perhaps related to the TLS change? Or is the receiving server wrong?



  • 2.  Re: ATGTW - SOAP call failed to initialise

    Broadcom Employee
    Posted Jan 28, 2019 04:30 PM

    As a first step, determine if any messages make it into autotask, or if all fail.

    If all fail then yes, the url needs to be verified.

    autotask has an online doc for TLS which has:

    For Inbound API testing, use the following endpoint listed below based on your need to test SOAP API’s.

    https://webservices2.autotask.net/atservices/1.5/atws.asmx



  • 3.  Re: ATGTW - SOAP call failed to initialise

    Posted Jan 28, 2019 05:13 PM

    Thanks,

     

    I'm pretty sure we started with webservices2 and moved to webservices3 as part of our testing. 

     

    But I've reset the service now and I'll let you know.

     

    Thanks!!