PPM is showing following error in logs:-
May 26 11:36:45:858 [main, ppm] 3.47 May 26 11:36:45:858 [main, ppm] Nimsoft May 26 11:36:45:860 [main, ppm] port=48013 May 26 11:36:45:876 [main, ppm] Login to NimBUS is OK May 26 11:38:26:453 [attach_socket, ppm] Delegating get_ctd_configuration to probe at /BSWAN-UIMAPP_domain/bswan-uimhub-01/bswan-uimhub-01/snmpcollector May 26 11:38:27:578 [attach_socket, ppm] stdout: 11:38:27.578 [attach_socket] DEBUG c.nimsoft.ids.ctd.graph.CtdGraphBase - CtdAction is deprecated for instance graph usage. It has been replaced with CtdEntityDefinition in the scheme.
Because of this we cannot able to open SNMP collector profiles..showing ppm error. and sometimes showing blank.
SNMP collector-3.43, PPM-3.47
Do anyone encounter with this situation.
Please check if you see below errors in snmpc logs as mentioned in KB below
If yes you can take a backup of the snmpc folder and try the below procedure
snmpcollector probe not starting after install/upgrade
Also would suggest to open a case with support to get a hotfix version of snmpc probe 3.43 which has better performance
It is not issued with the SNMP collector, we have already upgraded the snmp collector.
If this happens only for snmpcolletor, try the following and see if it helps.
1. Deactivate snmpcollector2. Rename the snmcollector directory3. Remove snmpcollector4. Reinstall the probe5. Rename snmpcollector.mv.db6. Bring the snmpcollector.mv.db and the templates from the previous directory7. Activate snmpcollector
Please refer to the following documents that provide additional troubleshooting steps:1. Templates not being applied in snmpcollector. Please use the following article to manually apply templates in the snmpcollector probe utility:** Modification of templates are not applied in snmpcollector.
2. For the ppm-012 error, please try the following steps:* If you remote onto the box where snmpollector is installed, how large is the SnmpCollector.mv.db file? Many times this file can get very large and cause issues with snmpcollector taking a very long time to open or ppm-012 errors.* Please also refer to the following document that shows additional information on the ppm-012 error:** Admin console for probe SNMPCollector not able to open, Error Code: PPM 012
https://ca--c.na60.visual.force.com/apex/CustomKnowledgeEdit?articleId=ka00c000000xyCfAAI 3. snmpcollector is taking a long time to load. (This also applies to the 3.31 version.)** snmpcollector 3.22 is taking long time to load
https://ca--c.na60.visual.force.com/apex/CustomKnowledgeEdit?articleId=ka00c000000xxqYAAQ 4. Installing a second Admin Console** How to install a second instance of the web-based Admin Console application on a secondary hub https://ca--c.na60.visual.force.com/apex/CustomKnowledgeEdit?articleId=ka00c000000xz89AAA5. Additional information:** snmpcollector probe - performance tuning and optimization guidelineshttps://ca--c.na60.visual.force.com/apex/CustomKnowledgeEdit?articleId=ka00c000000xz2yAAA ** snmpcollector MAX_BATCH settinghttps://ca--c.na60.visual.force.com/apex/CustomKnowledgeEdit?articleId=ka00c000000yFMRAA2