DX Infrastructure Manager

Expand all | Collapse all

Windows 2016 Robot installation

Jump to Best Answer
  • 1.  Windows 2016 Robot installation

    Posted 07-25-2018 06:58 AM

    Hello, I have tried to install robot 7.93 on a Windows 2016 server (this is the version that was recommended to me). I get a number of errors during the installation relating to permissions and icacls.exe and the installer finishing saying that it cannot find nms-robot-vars.cfg and that the robot.cfg will not be created and not started.


    I have tried both the installers for 7.93 and they do the same. Any ideas please on how I can resolve this? I have raised a ticket in case management but that has an initial response target date of tomorrow and I need to get this resolved as soon as possible.

    Thanks for any help you can offer.



  • 2.  Re: Windows 2016 Robot installation

    Broadcom Employee
    Posted 07-25-2018 08:12 AM

    Hello Kevin,


    from compatibility list that robot 7.95 is needed for 2016 support




    Kind regards,

    Britta Hoffner

    CA Support

  • 3.  Re: Windows 2016 Robot installation
    Best Answer

    Broadcom Employee
    Posted 07-25-2018 07:13 AM

    Hi ,


    Have you confirmed the prerequisite permissions for Windows 

    Bulk Robot Deployment with an XML File - CA Unified Infrastructure Management - 8.5 - CA Technologies Documentation 

    or try installation with 7.80 version if it works  and if ok upgrade to 7.93 via robot_update


  • 4.  Re: Windows 2016 Robot installation

    Posted 07-25-2018 09:27 AM

    Thanks Britta, I just managed to install 7.93, I did not realise I needed to do an answers file for a fresh install

    Thank you


  • 5.  Re: Windows 2016 Robot installation

    Posted 07-25-2018 09:28 AM

    Thanks Franklin, I ended up using the bulk robot deployment method and created an answers file and that seemed to work, I appreciate the feedback