We have about 10 AS400 devices which are all running robots and have been for months, the devices show up in the Perfromance Report Designer with their QOS metrics. However if we go to USM and type the names of any of the servers in the filter box, the device does not show up. Why is this?
USM should list ANY device that has data, any robots, anything discovered.
In this case I need to recommend that you open a support case with UIM Support so that we can investigate the cause.
You can look for the devices on the CM_COMPUTER_SYSTEM table, and, if they are there then there maybe a display, access, or some sort of a correlation problem.
Without troubleshooting it is difficult to say exactly why they do not show up.
- Mike Barton
Since these systems have been running robots for months the question is did they show up in USM before, or was it never checked before now?
As Mike points out, the main question is if they are in CM_COMPUTER_SYSTEM.
query to check
select * FROM [CA_UIM1].[dbo].[CM_COMPUTER_SYSTEM] where name = 'xxxx'
select * FROM [CA_UIM1].[dbo].[CM_COMPUTER_SYSTEM] where ip = 'x.x.x.x'
It is discovery_server that is responsible for adding the device info into CM_COMPUTER_SYSTEM.
Using those two commands they do not show up.
OK so best to open a support case since this can be rather involved.
Do you see some thing similar like below in the logs in the controller logs for AS400========== May 18 14:55:34:090 Controller: ciGetCachePath - NIM_ROOT not set! May 18 14:55:34:090 Controller: ciInitLocalDeviceId - could not find NIS cache path: not found May 18 14:55:34:090 Controller: nisInitialize - failed: not found
=========== If yes Please try the folloowing
Go into the controller config -> Setup -> Environment and add the variable:
NIM_ROOT=/Nimbus_software/NimBUS (or whatever the correct nimsoft directory is for this server).
Then restart the robot. This should allow the niscache to be found (which should get picked up by the discovery_server).
->Also check using "get_info" callback on controller after this if you can see the dev_id