DX Unified Infrastructure Management

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  • 1.  UIM SaaS Discovery Agent

    Posted Nov 23, 2018 04:33 AM

    Hi All Experts,

     

    We had installed relay on windows machine,and it is showing running while we are clicking on Setting>Admin Console.

     

     

    As per below docops url

     

    Device Discovery - CA Digital Experience Insights - Infrastructure Management - CA Technologies Documentation 

     

    While Log in to DXI IM and navigate to Setup Wizard. Click Discover Devices, it is showing no relay hub available.  

     

     

    So why this unknown behavior is happening and how this will resolve, please let me know

     

    Regards

    Dharmender Singh



  • 2.  Re: UIM SaaS Discovery Agent

    Broadcom Employee
    Posted Nov 25, 2018 08:43 PM

    Hi 

     

    Try with restart of the relay hub

    Also check if any error in the install logs and if all prerequisites are done

     

    Windows
    c:\tmp\ca_uim\<install_log>

     

    Port 443 on the system that hosts the relay hub must have outbound access to the Internet.
    Deep packet inspection should be turned OFF for port 443 to prevent tunnel communication issues between the relay hub and the cloud.

     

    https://docops.ca.com/infrastructure-management-digital-experience-insights-from-ca/ga/en/getting-started/getting-started-with-cloud-and-on-premise-monitoring-technologies/install-a-relay-hub



  • 3.  Re: UIM SaaS Discovery Agent

    Broadcom Employee
    Posted Nov 26, 2018 05:56 PM

    In Admin Console, select the hub and then probes to see if the discovery_agent probe is there and activated.



  • 4.  Re: UIM SaaS Discovery Agent

    Posted Nov 28, 2018 12:38 AM

    Hey David,

     

    Thank You Very Much for your response!!

     

    We checked for the same and we are not able to see any kind of discover_agent probe is deployed or running in hub.

     

     

    Can you please let me know how will deploy discovery agent on this relay hub and how this discovery issue will be fix.

     

    Regards

    Dharmender Singh



  • 5.  Re: UIM SaaS Discovery Agent

    Broadcom Employee
    Posted Nov 28, 2018 01:57 PM

    hi Dharmender,

    Can you please increase the Relay Hub loglevel to "5" in hub.cfg and on the controller (controller.cfg) also?

    Please restart the Nimsoft service after.