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The SLM Portlet
The Service-Level Management (SLM) portlet is an interface to create service-level agreements (SLAs) and their component service-level objectives (SLOs) and quality of service (QoS) constraints. With this tool, you can build powerful, extensible, and measurable agreements with clients. Once you define SLAs in the SLM portlet, data is recorded and compliance is computed automatically. You can view reports on SLA compliance in the SLA Reports portlet and can export them for transmission to clients.
https://docops.ca.com/ca-unified-infrastructure-management/8-5-1/en/using-ump/the-slm-portlet
Create an Operating Period
Once probes have been configured to return data to the SLM portlet, open the portlet to define SLAs, SLOs, and QoS objects.
Operating periods are used to constrain the measured values to specific hours of any day. By defining operating periods now, the periods will appear as options in a pull-down menu when defining SLOs.
Samples falling outside these time specifications will not influence the SLO or SLA compliance requirements
https://docops.ca.com/ca-unified-infrastructure-management/8-5-1/en/using-ump/the-slm-portlet/create-a-new-service-level-agreement#CreateaNewServiceLevelAgreement-CreateanOperatingPeriod