DX Infrastructure Management

Expand all | Collapse all

Warning on UMP home page

  • 1.  Warning on UMP home page

    Posted 07-04-2017 08:13 AM

    Hi,

    On our UMP home page,I am receiving very frequently i.e every minute, a warning error:-

     

    "The browser has temporarily lost communication with the UMP server."

     

     

    Can you please help me know why this warning message is coming.

     

     

     

    Thanks



  • 2.  Re: Warning on UMP home page

    Posted 07-04-2017 08:21 AM

    Hello!

     


    This message is Generic, so can be many things!

     


    Can you please try:

     


    1. In the nimsoft\probes\service\wasp\webapps\root\web-inf\classes\portal-ext.properties find this section and change to this Values:
    session.timeout=120
    session.timeout.warning=10
    session.timeout.auto.extend=true

     

    2. In the wasp probe via Raw Configure, change the following values in the setup section:
    * nimpool_timeout = 600
    * nimpool_max_wait = 600

     

    Restart the Wasp and test

     

    If the issue persists, we would recommend you to open a CA Support Ticket  to help you to figure out the root cause of this behavior!



  • 3.  Re: Warning on UMP home page

    Posted 07-04-2017 10:19 AM

    Hello Ayush, in case the problem persists please open a support case for it.

     

    Kind regards,

    Britta Hoffner

    CA Support