I need use the IM in desktop computer, but when try opened any probe retorn this message (error message: communication error).
When I open the probe in IM from UIM-Server (Primary Hub) this opened from here.
I don't know if this problem is because I need a prerequisite. The documentation isn't clear
Thanks for your support.
The way Infrastructure Manager works is that the client will attempt to make a direct connection to the robot on the probe port. If your desktop doesn’t have firewall access to those ports on the remote robot it will not connect.
Byan, thank you for your answer.
The firewall acces that I need is the port tcp 48000-48050?
If your are trying to open probe GUI on a robot which is in a secondary hub and the secondary hub is connected to the primary hub via tunnel, then IM use tunnel connection instead of direct connection to the robot.
This should normally be able to cover the port range taken by probes on a robot / hub since these are normally sequential if the First probe port number is set on the controller to 48000.You can always confirm the ports
taken by probes on a particular hub/ robot on the IM