DX Infrastructure Manager

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What are the prerequisite to use Infrastructure Manager en Desktop?

  • 1.  What are the prerequisite to use Infrastructure Manager en Desktop?

    Posted 02-09-2018 03:40 PM

    Hi everyone.


    I need use the IM in desktop computer, but when try opened any probe retorn this message (error message: communication error).

    When I open the probe in IM from UIM-Server (Primary Hub) this opened from here.

     

    I don't know if this problem is because I need a prerequisite. The documentation isn't clear

     

    Thanks for your support.

     

    M.E



  • 2.  Re: What are the prerequisite to use Infrastructure Manager en Desktop?

    Posted 02-09-2018 09:57 PM

    The way Infrastructure Manager works is that the client will attempt to make a direct connection to the robot on the probe port. If your desktop doesn’t have firewall access to those ports on the remote robot it will not connect. 



  • 3.  Re: What are the prerequisite to use Infrastructure Manager en Desktop?

    Broadcom Employee
    Posted 02-11-2018 08:35 PM

    Hi ,

     

    The firewall acces that I need is the port tcp 48000-48050?

     

    This should normally be able to cover the port range taken by probes on a robot / hub since these are normally sequential if the First probe port number  is set on the controller to 48000.You can always confirm the ports 

    taken by probes on a particular hub/ robot on the IM



  • 4.  Re: What are the prerequisite to use Infrastructure Manager en Desktop?

    Posted 02-11-2018 08:24 PM

    Byan, thank you for your answer.

     

    The firewall acces that I need is the port tcp 48000-48050?

     

    Regards.



  • 5.  Re: What are the prerequisite to use Infrastructure Manager en Desktop?

    Broadcom Employee
    Posted 02-12-2018 10:57 PM

    FYI

    If your are trying to open probe GUI on a robot which is in a secondary hub and the secondary hub is connected to the primary hub via tunnel, then IM use tunnel connection instead of direct connection to the robot.