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CA UIM Installation Error Occur

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  • 1.  CA UIM Installation Error Occur

    Posted Dec 21, 2017 08:27 AM

    Please provide me solution 


    logs.txt.zip   437 KB 1 version
    logs.txt.zip   437 KB 1 version

  • 2.  Re: CA UIM Installation Occur

    Broadcom Employee
    Posted Dec 21, 2017 08:35 AM

    you would need to attach the log file from the /tmp directory listed at the bottom of your screen shot for us to help you.

    the screen shot is really not enough to provide any insight.

  • 3.  Re: CA UIM Installation Error Occur

    Posted Dec 22, 2017 03:18 AM

    Thank you  Gene  , Please check attached logs

  • 4.  Re: CA UIM Installation Error Occur
    Best Answer

    Broadcom Employee
    Posted Dec 22, 2017 08:34 AM

    you are getting a java jull error

    2017-12-22 00:43:31,687 INFO  impl.UIMServerConfigureController:distributePackageDistsrv:2918 [Thread-47]  - ENTER: strPkg: java_jre
    2017-12-22 00:43:31,687 DEBUG probe.DistsrvController:distributePackageSynchronous:541 [Thread-47]  - preparing job_add request for job_id: java_jre-1513932211687, job_description: NMS installation, pkg: java_jre, version: null
    2017-12-22 00:43:31,688 DEBUG pds.PDSController:sendPDSWithAddr:133 [Thread-47]  - Sending 'job_add' with sid: v0..., timeout: 120000
    2017-12-22 00:43:31,844 ERROR impl.UIMServerConfigureController:run:492 [Thread-47]  - NimException caught
    (4) not found, Received status (4) on response (for sendRcv) for cmd = 'job_add' name = 'null'


    I would suggest the following

    1) download a new installer and zip file

    2) make sure anti virus is disabled

    3) delete the nimsoft directory you have currently

    4) make sure you right click and run the installer as administrator.