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Snap drill down is failing

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  • 1.  Snap drill down is failing

    Posted 05-03-2017 05:07 AM
      |   view attached

    Getting the following error when trying to drill down on a dashboard. The error is not proving to be very useful in helping to resolve. Refresh of the browser failed. Update to the latest SNAP version also did not help. Attached is the full error.

     

    Any help appreciated.

     

    An unknown error has occurred.
    Refreshing your browser may resolve the issue.

    Details:
    com.firehunter.ump.exceptions.DataFactoryException : Received status (4) on response (for sendRcv) for cmd = 'nametoip' name = 'udm_manager'

    Stack Trace:
    (4) not found, Received status (4) on response (for sendRcv) for cmd = 'nametoip' name = 'udm_manager'

    Attachment(s)

    zip
    snap_error.txt.zip   1K 1 version


  • 2.  Re: Snap drill down is failing
    Best Answer

    Posted 05-03-2017 08:23 PM


  • 3.  Re: Snap drill down is failing

    Posted 05-03-2017 08:30 PM

    Thanks, will give it a try. It is not a secondary UMP install, but the symptoms are the same.