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remedy integration support for SaaS version

  • 1.  remedy integration support for SaaS version

    Posted 10-24-2017 12:15 PM


    the probe remedygtw v2.0 support Remedy in the SaaS version? and the probe can run in Windows 2012?

     

    Thanks



  • 2.  Re: remedy integration support for SaaS version

    Broadcom Employee
    Posted 10-24-2017 02:33 PM

    The Remedygtw probe has not been updated since 2012.

    So no testing was done with the SaaS version for this probe.

    All Service desk Gateway integration are moving to sdgtw probe.

    full documentation is here

    sdgtw (Service Desk Gateway) - CA Unified Infrastructure Management Probes - CA Technologies Documentation 

     

    it looks like the Remedy integration is only of  on premise at this point.

    BMC Remedy

    8.1, 9.1 (On-Premise)



  • 3.  Re: remedy integration support for SaaS version

    Broadcom Employee
    Posted 10-24-2017 04:36 PM

    I reached out to the SaaS team on this; it is not available.