DX Unified Infrastructure Management

 View Only
  • 1.  How can I stop casdgtw probe from updating SDM ticket fields

    Posted Nov 11, 2017 04:41 PM

    Hi,

     

    I notice that when I reassign the alarm to the SD user again, the incident ticket's CA Service Desk Field becomes updated with new value.

    I would like to know how can I stop casdgtw probe from updating incident ticket's CA Service Desk Fields.



  • 2.  Re: How can I stop casdgtw probe from updating SDM ticket fields
    Best Answer

    Broadcom Employee
    Posted Nov 13, 2017 10:55 AM

    The casdgtw probe is no longer supported.  You may want to start looking at the sdgtw probe soon.

    I believe this is working as designed.  The create ticket action will create a new ticket when an alarm is assigned.

    The "sdgtw" probe will listen for "alarm_assign" and create a ticket.

    However, there is a configuration parameter called: "CA UIM Users for Alarm Processing" where you can specify only specific UIM users to process alarms for. That may be an option.