DX Infrastructure Manager

Expand all | Collapse all

sdgtw - line break in field mapping

Jump to Best Answer
  • 1.  sdgtw - line break in field mapping

    Posted 09-05-2017 08:00 AM

    We use the sdgtw probe to create tickets in CA SDM for major and critical events.

    To get more information in the ticket we deliver further information via field mappings.

     

    In the field mappings we fill the service desk field 'description' with several information, such as error message, hostname, severity, probe and so on.

     

    All the information in the ticket will be shown in one line and is quite confusing.

    Example:

    Message: $message Nimsoft Domain: $domain Nimsoft Hub: $hub Nimsoft Robot: $robot Probe: $probe Hostname: $hostname

     

    Is there a possibility to pass a line break after each value for a better view?

    Example:

    Message: $message
    Nimsoft Domain: $domain
    Nimsoft Hub: $hub
    Nimsoft Robot: $robot
    Probe: $probe
    Hostname: $hostname

     

    Thanks for your assistance,

    Michael



  • 2.  Re: sdgtw - line break in field mapping
    Best Answer

    Posted 09-05-2017 08:40 AM

    Not currently.

    I would not suggest trying to add something such as \n to the strings we all as this will most

    likely cause the xml file formats to be broken.

    This would need to be entered in as an ER to properly be handled.



  • 3.  Re: sdgtw - line break in field mapping

    Posted 04-14-2018 04:32 AM

    Hello Gene.

    I've integrated the CA SDM with CA UIM and assign alarm in UIM but it was unable to create ticket in sdm. Can you help me what's the issue.

     

    Regards,

    Muhtashim.