sdgtw - line break in field mapping

[rothmi]

We use the sdgtw probe to create tickets in CA SDM for major and critical events.

To get more information in the ticket we deliver further information via field mappings.

 

In the field mappings we fill the service desk field 'description' with several information, such as error message, hostname, severity, probe and so on.

 

All the information in the ticket will be shown in one line and is quite confusing.

Example:

Message: $message Nimsoft Domain: $domain Nimsoft Hub: $hub Nimsoft Robot: $robot Probe: $probe Hostname: $hostname

 

Is there a possibility to pass a line break after each value for a better view?

Example:

Message: $message
Nimsoft Domain: $domain
Nimsoft Hub: $hub
Nimsoft Robot: $robot
Probe: $probe
Hostname: $hostname

 

Thanks for your assistance,

Michael

[Gene Howard]

Not currently.

I would not suggest trying to add something such as \n to the strings we all as this will most

likely cause the xml file formats to be broken.

This would need to be entered in as an ER to properly be handled.

[Muhtashim Abdul Jabbar]

Hello Gene.

I've integrated the CA SDM with CA UIM and assign alarm in UIM but it was unable to create ticket in sdm. Can you help me what's the issue.

 

Regards,

Muhtashim.