We use the sdgtw probe to create tickets in CA SDM for major and critical events.
To get more information in the ticket we deliver further information via field mappings.
In the field mappings we fill the service desk field 'description' with several information, such as error message, hostname, severity, probe and so on.
All the information in the ticket will be shown in one line and is quite confusing.
Message: $message Nimsoft Domain: $domain Nimsoft Hub: $hub Nimsoft Robot: $robot Probe: $probe Hostname: $hostname
Is there a possibility to pass a line break after each value for a better view?
Message: $messageNimsoft Domain: $domainNimsoft Hub: $hubNimsoft Robot: $robotProbe: $probeHostname: $hostname
Thanks for your assistance,
I would not suggest trying to add something such as \n to the strings we all as this will most
likely cause the xml file formats to be broken.
This would need to be entered in as an ER to properly be handled.
I've integrated the CA SDM with CA UIM and assign alarm in UIM but it was unable to create ticket in sdm. Can you help me what's the issue.