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rsp - SSH - AIX memory QoS error

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  • 1.  rsp - SSH - AIX memory QoS error

    Posted 05-17-2017 10:26 AM

    Hey everyone;

     

    I'm trying to monitor some AIX servers with rsp probe through ssh, and I´m already collecting data for CPU/Disks/Paging. However I'm having trouble when it comes to memory, swap, and physical memory data. When the monitor runs I get the following messages in the probe's logs:

     

    chk_mem: failed to get latest memory entry from the database for {"SERVERNAME"}
    May 17 11:15:39:523 [7924] rsp: (memory_no_data_handler) - Profile: {"SERVERNAME"}, type: memory, Samplemax is 0, QoS not sent.

     

    The same for swap_memory and physical memory. Any ideas on what could this be?

     

    Thanks in advance!



  • 2.  Re: rsp - SSH - AIX memory QoS error

    Broadcom Employee
    Posted 05-17-2017 10:31 AM

    the rsp probe has a sql lite database database.db in the rsp folder

    sounds like there may be a problem with the database.

    You could deactivate the probe rename this file and then activate and rediscover your devices and see if that correct.s



  • 3.  Re: rsp - SSH - AIX memory QoS error

    Posted 05-17-2017 11:03 AM

    Hey Gene, thanks for the super quick response;

     

    However, I followed your suggestion and the problem persists. I have found the following entries in the log when I restart the probe, could this have something to do with the issue?

     

    May 17 12:02:10:297 [6164] rsp: cmd_restart: _restart from 10.214.224.135/57152
    May 17 12:02:11:080 [6164] rsp: No dynamic variables are defined for QOS_MEMORY_USAGE
    May 17 12:02:11:080 [6164] rsp: ReadQoSSetup: No dynamic variables are defined for qos QOS_MEMORY_USAGE
    May 17 12:02:11:080 [6164] rsp: No dynamic variables are defined for QOS_MEMORY_SWAP
    May 17 12:02:11:080 [6164] rsp: ReadQoSSetup: No dynamic variables are defined for qos QOS_MEMORY_SWAP
    May 17 12:02:11:080 [6164] rsp: No dynamic variables are defined for QOS_MEMORY_PHYSICAL
    May 17 12:02:11:080 [6164] rsp: ReadQoSSetup: No dynamic variables are defined for qos QOS_MEMORY_PHYSICAL
    May 17 12:02:11:081 [6164] rsp: No dynamic variables are defined for QOS_PROCESS_STATE
    May 17 12:02:11:081 [6164] rsp: ReadQoSSetup: No dynamic variables are defined for qos QOS_PROCESS_STATE
    May 17 12:02:11:081 [6164] rsp: No dynamic variables are defined for QOS_PROCESS_MEMORY_USAGE
    May 17 12:02:11:081 [6164] rsp: ReadQoSSetup: No dynamic variables are defined for qos QOS_PROCESS_MEMORY_USAGE
    May 17 12:02:11:081 [6164] rsp: No dynamic variables are defined for QOS_PROCESS_CPU_USAGE
    May 17 12:02:11:081 [6164] rsp: ReadQoSSetup: No dynamic variables are defined for qos QOS_PROCESS_CPU_USAGE
    May 17 12:02:11:081 [6164] rsp: No dynamic variables are defined for QOS_PROCESS_INSTANCE
    May 17 12:02:11:081 [6164] rsp: ReadQoSSetup: No dynamic variables are defined for qos QOS_PROCESS_INSTANCE
    May 17 12:02:11:081 [6164] rsp: No dynamic variables are defined for QOS_PROCESS_THREADS
    May 17 12:02:11:081 [6164] rsp: ReadQoSSetup: No dynamic variables are defined for qos QOS_PROCESS_THREADS
    May 17 12:02:11:081 [6164] rsp: No dynamic variables are defined for QOS_NTEVENT_COUNT
    May 17 12:02:11:081 [6164] rsp: ReadQoSSetup: No dynamic variables are defined for qos QOS_NTEVENT_COUNT
    May 17 12:02:11:083 [6164] rsp: ReadSetup: Failed to read Lua language section

     

    Many thanks!



  • 4.  Re: rsp - SSH - AIX memory QoS error

    Broadcom Employee
    Posted 05-17-2017 11:10 AM

    what version of AIX are you using?

    Is it an older one?

    The RSP probe uses LUA scripts under the probe to determine the type and version of OS

    so it can then run the appropriate commands.

    looks like maybe is can not determine your OS version .

     

    you can test the command using Plink from the robot machine.

    Frequently asked questions and Technical details for the Remote System Monitoring (RSP) Probe. 



  • 5.  Re: rsp - SSH - AIX memory QoS error

    Posted 05-17-2017 11:14 AM

    We are using AIX 6.1 and the probe recognized it as AIX 6, could there be an issue there?

     

    Thanks!



  • 6.  Re: rsp - SSH - AIX memory QoS error
    Best Answer

    Posted 05-17-2017 12:29 PM

    Gene, I solved the issue;

     

    The probe couldn't run the swap command (We're using powerbroker and it didn't have privileges to run it), and it seems it checks that all required commands for functions in the memory.lua script are running properly. As soon as I got permission to run the swap command the information started to be gathered correctly.

     

    Thanks for your help!