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NFA 9.3.6 Error after installation

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  • 1.  NFA 9.3.6 Error after installation

    Posted 07-24-2017 07:16 AM

    Hi,

     

    We installed NFA Version 9.3.6 in distributed deployment.

    1. Harvester
    2. NFA Console installed sucessfully.

     

    After that we add Harversterv IP and description in System>Harvester tab.

     

    We are facing below attached error when we click on administrator tab.

     

    When we click on Harvester -

     

     

    When we click on Reporter-

     

    Please suggest how these errors get resolved.



  • 2.  Re: NFA 9.3.6 Error after installation
    Best Answer

    Posted 07-24-2017 07:54 AM

    These are monitored by SNMP.

    You need an SNMP service running on the Harvester and Reporter Servers.

    You also need to configure the Watchdog service with the correct community string.

     

    Regards

    Stephen Davis



  • 3.  Re: NFA 9.3.6 Error after installation

    Posted 07-25-2017 03:18 AM

    Hi,

     

    Few services which are not present in NFA console services tab are.

     

    • CA NFA File Server (are not availiable in NFA console services tab)
    • CA NFA Pump (are not availiable in NFA console services tab)
    • CA NFA Pump (are not availiable in havester services not in NFA console services tab)
    • CANFADNS/SNMP Proxies ( are not availiable in NFA console services tab )
    • NetQOS NQMySql  ( are not availiable in NFA console services tab )

     

    How can we add above NFA console & harvester services which are not availiable in service tab. 

    Please suggest what's the issue and how it would be resolved.



  • 4.  Re: NFA 9.3.6 Error after installation

    Posted 07-25-2017 07:17 AM

    Do we have any solution on this??



  • 5.  Re: NFA 9.3.6 Error after installation

    Posted 07-24-2017 08:38 AM

     Please, could you check:
     
     If all NetQoS Services are running
     
     If the community name "public" is set in SNMP Service/Security
     
     If community String "public" is set on NFA web page/Administration/Watchdog
     Settings



  • 6.  Re: NFA 9.3.6 Error after installation

    Posted 07-24-2017 09:46 AM

    Hi Alex,

    thank you for the reply.

    We go through with below link and match all the services and we found.

    https://docops.ca.com/ca-network-flow-analysis/9-3-6/en/reference/ca-network-flow-analysis-service-management

    NetQos and few other services are also not availiable in harverster.

     

    harverster services which are not availiable in services tab.

    • CA NFA Host Resolver Service
    • CA NFA Hunter Tracker Service
    • CA NFA RibSource
    • CA Performance Center SSO
    • NetQoS Reporter Manager Service
    • NetQoS Reporter/Analyzer General Services
    • NetQoS Reporter/Analyzer Pump Service
    • NetQoS Reporter/Analyzer Query Services
    • NetQoS ReporterAnalyzer Report Service
    • NetQoS Reporter/Analyzer Watchdog

     

    community name "public" is set in SNMP Service/Security.

     

     

     

    community String "public" is set on NFA web page/Administration/Watchdog settings.

     

     

    How can we add harverster services which are not availiable in service tab. 

     

    Please suggest what's the issue and how it would be resolved.



  • 7.  Re: NFA 9.3.6 Error after installation

    Posted 07-24-2017 09:51 AM

    Those Services that you are not able to see, is not related to Harvester Server, but NFA Console Server.



  • 8.  Re: NFA 9.3.6 Error after installation

    Posted 07-25-2017 02:32 AM

    Hi,

     

    Few services which are not present in NFA console services tab are.

     

    • CA NFA File Server
    • CA NFA Pump

     

     

    How can we add above NFA console services which are not availiable in service tab. 

     

    Please suggest what's the issue and how it would be resolved.



  • 9.  Re: NFA 9.3.6 Error after installation

    Posted 07-25-2017 03:05 AM
    • CA NFA Pump (is not availiable in havester services not in NFA console services)
    • CANFADNS/SNMP Proxies ( is not availiable in NFA console services )
    • NetQOS NQMySql  ( is not availiable in NFA console services )

     

    Please suggest what's the issue and how it would be resolved.



  • 10.  Re: NFA 9.3.6 Error after installation

    Posted 07-25-2017 07:17 AM

    Do we have any solution on this.



  • 11.  Re: NFA 9.3.6 Error after installation

    Posted 07-25-2017 07:38 AM

    I Would recommend you to open a CA Support Ticket to check more details in the environment, if is a corrupted installation and check logs.



  • 12.  Re: NFA 9.3.6 Error after installation

    Posted 07-25-2017 08:45 AM

    I found antivirus running at the time of installation, it could be the reason. I have uninstalled CA NFA 9.3.6 and proceeding with fresh install of CA NFA 9.3.7.

     

    Thanks for your help



  • 13.  Re: NFA 9.3.6 Error after installation

    Posted 07-25-2017 08:50 AM

    On Windows there is a hidden directory C:\Program Files(x86)\Zero G Registry that needs to be deleted before reinstalling.

     

    Please follow the Manual with the steps:

     

    Uninstalling the Software - CA Network Flow Analysis - 9.3.6 - CA Technologies Documentation