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Is there anyway around the SDGTW ServiceNow User that is used for the probe to not have the Admin Role in Service Now?

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  • 1.  Is there anyway around the SDGTW ServiceNow User that is used for the probe to not have the Admin Role in Service Now?

    Posted 01-17-2018 01:05 PM

    Is there anyway to get around this or is it possible to authenticate to a certificate?

     

    We want to use this for integration between UIM 8.5.1 and ServiceNow however it seems unless the user for the probe instance has the Admin Role in ServiceNow the incidents don't/can't get created. Anyone else had this issue and not feel comfortable having to give a service account the Admin Role and have a work around?



  • 2.  Re: Is there anyway around the SDGTW ServiceNow User that is used for the probe to not have the Admin Role in Service Now?
    Best Answer

    Broadcom Employee
    Posted 01-17-2018 02:47 PM

    Hi Robert,

    "admin" should not be required.

    Service Now: The user configured in the ServiceNow connection profile needs the following roles allocated in ServiceNow to be able to work:

    • ITIL
    • personalize_dictionary
    • SOAP

    Thanks,
    Shawn



  • 3.  Re: Is there anyway around the SDGTW ServiceNow User that is used for the probe to not have the Admin Role in Service Now?

    Posted 01-17-2018 03:36 PM

    Thanks Shawn, there was some conflicting info we had gotten from support. We tried that combination and all is working properly now.