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Integration CA SDM 12.6 with CA UIM 8.5.1

  • 1.  Integration CA SDM 12.6 with CA UIM 8.5.1

    Posted 04-03-2017 08:50 AM
      |   view attached

    Hi,

     

    I am doing CA SDM 12.6 integration with CA UIM 8.5.1, after doing the procedure indicated on the CA page http://docs.nimsoft.com/prodhelp/en/Probes/Catalog/casdgtw/2.3/casdgtw- 2.3.pdf.  When assigning an alarm to the created user, I observe in the log of the probe the following fault (txt adjunt).

     

    The version de probe CASDgtw 2.51.

     

    Config:

     

     

    Has anyone had this happen? May I help you evaluate what may be happening.

     

    Regards,

    Richard B.

    Attachment(s)



  • 2.  Re: Integration CA SDM 12.6 with CA UIM 8.5.1

    Posted 04-05-2017 03:14 AM

    Hello Richard, can you please follow this procedure to open the critical alarm on the CA service desk.

    First create a user on the CA UIM as the same as the service desk at you case is _nimsoft.

    Create on the NAS a profile on the AO as assign (action type) Assign to _nimsoft, severity level critical, action mode on overdue age 10s.

    This automatically will rotate the all critical alarm for the user _nimsoft at service desk.

    On the CASDGTW at the NAS field set the nas path for the probe nas on the primary.

    at General

    choose the service desk version
    Server name http path
    user name
    passwork and test.

    the second stage leave as default and just on the closed Ticket Status at you case choose Encerrado.

    check box the Enale Incident Activity Logging

    Edit alarm choose critical and decide what you want to be on the SD side.

    Field map you can leave empty.

    Ticket Assignment choose the service desk group

    configuration item Status leave empty.

    This way now you can see you alarm.

     

    Kind regards,

    Britta Hoffner



  • 3.  Re: Integration CA SDM 12.6 with CA UIM 8.5.1

    Posted 04-05-2017 10:49 AM

    Hi,

     

    It is giving me an error in the connection to servicedesk, at the moment of trying to create the incident. This can be seen in the code attached.

     

     

    Apr 05 10:51:24:329 [Thread-4, casdgtw] ########### Server Ping: Initiating ping/connection session with CASD Server.
    Apr 05 10:51:24:369 [attach_clientsession, casdgtw] [hubpostCallback ()]:Received Alarm id [XP97769925-00025], Count is[15]
    Apr 05 10:51:24:369 [attach_clientsession, casdgtw] [hubpostCallback ()]:Received Alarm id [XP97769925-00025], Alarm Source is[NAS] applicationId [NAS]
    Apr 05 10:51:24:369 [attach_clientsession, casdgtw] [hubpostCallback ()]: isSpectrumEnable [no]
    Apr 05 10:51:24:369 [attach_clientsession, casdgtw] [hubpostCallback ()]: ######### Incident creation/updation starts
    Apr 05 10:51:24:370 [attach_clientsession, casdgtw] [hubpostCallback ()]: Got assigned alarm id : XP97769925-00025
    Apr 05 10:51:24:370 [attach_clientsession, casdgtw] ######################################## Incident is creation process for alarm : XP97769925-00025
    Apr 05 10:51:24:477 [attach_clientsession, casdgtw] [createSDConnection ()]: CA ServiceDesk Server is running
    Apr 05 10:51:24:478 [Thread-4, casdgtw] [createSDConnection ()]: CA ServiceDesk Server is running
    Apr 05 10:51:24:492 [Thread-4, casdgtw] [pingServer()]: Terminated session with CASD Server after pinging the server.
    Apr 05 10:51:24:493 [Thread-4, casdgtw] [cbPingServerTimercbPingServerTimer ()]: ########### Server Ping: Ends
    Apr 05 10:51:24:493 [Thread-4, casdgtw] Memory Status : Max Limit = 114 MB, Current Allocated = 33 MB, Free = 26 MB, Used = 7 MB
    Apr 05 10:51:24:538 [attach_clientsession, casdgtw] [Incident.setUrgency ()]: Found 1 urgency
    Apr 05 10:51:24:551 [attach_clientsession, casdgtw] [Incident.setUrgency ()]: Urgency found 1 for alarm severity 2-Pronto
    Apr 05 10:51:24:566 [attach_clientsession, casdgtw] [Incident.getCiList ()]: Failed to get the ci names from SD server. Underlying exception : AxisFault
    Apr 05 10:51:24:566 [attach_clientsession, casdgtw] [Incident.handleCreateDuringAlarmCreate ()]: Trying to create incident
    Apr 05 10:51:24:579 [attach_clientsession, casdgtw] [Incident.handleCreateDuringAlarmCreate ()]: Error: Failed to publsh incident: AxisFault
    Apr 05 10:51:24:584 [attach_clientsession, casdgtw] [publish()]: Terminating session with CASD Server after creating the incident ticket.
    Apr 05 10:51:24:602 [attach_clientsession, casdgtw] [hubpostCallback ()]: ######### Incident creation/updation/closing ends
    Apr 05 10:51:24:603 [attach_clientsession, casdgtw] Memory Status : Max Limit = 114 MB, Current Allocated = 33 MB, Free = 29 MB, Used = 4 MB
    Apr 05 10:51:24:604 [attach_clientsession, casdgtw] [hubpostCallback ()]:Exit the method, Count is[15]

     

    who can help me?

     

    Regards,

    Richard



  • 4.  Re: Integration CA SDM 12.6 with CA UIM 8.5.1

    Posted 04-24-2017 12:36 PM

    Hi all,

     

     Where the SD key needs to be mapped for this web service SD integration.