Hi,
It is giving me an error in the connection to servicedesk, at the moment of trying to create the incident. This can be seen in the code attached.
Apr 05 10:51:24:329 [Thread-4, casdgtw] ########### Server Ping: Initiating ping/connection session with CASD Server.
Apr 05 10:51:24:369 [attach_clientsession, casdgtw] [hubpostCallback ()]:Received Alarm id [XP97769925-00025], Count is[15]
Apr 05 10:51:24:369 [attach_clientsession, casdgtw] [hubpostCallback ()]:Received Alarm id [XP97769925-00025], Alarm Source is[NAS] applicationId [NAS]
Apr 05 10:51:24:369 [attach_clientsession, casdgtw] [hubpostCallback ()]: isSpectrumEnable [no]
Apr 05 10:51:24:369 [attach_clientsession, casdgtw] [hubpostCallback ()]: ######### Incident creation/updation starts
Apr 05 10:51:24:370 [attach_clientsession, casdgtw] [hubpostCallback ()]: Got assigned alarm id : XP97769925-00025
Apr 05 10:51:24:370 [attach_clientsession, casdgtw] ######################################## Incident is creation process for alarm : XP97769925-00025
Apr 05 10:51:24:477 [attach_clientsession, casdgtw] [createSDConnection ()]: CA ServiceDesk Server is running
Apr 05 10:51:24:478 [Thread-4, casdgtw] [createSDConnection ()]: CA ServiceDesk Server is running
Apr 05 10:51:24:492 [Thread-4, casdgtw] [pingServer()]: Terminated session with CASD Server after pinging the server.
Apr 05 10:51:24:493 [Thread-4, casdgtw] [cbPingServerTimercbPingServerTimer ()]: ########### Server Ping: Ends
Apr 05 10:51:24:493 [Thread-4, casdgtw] Memory Status : Max Limit = 114 MB, Current Allocated = 33 MB, Free = 26 MB, Used = 7 MB
Apr 05 10:51:24:538 [attach_clientsession, casdgtw] [Incident.setUrgency ()]: Found 1 urgency
Apr 05 10:51:24:551 [attach_clientsession, casdgtw] [Incident.setUrgency ()]: Urgency found 1 for alarm severity 2-Pronto
Apr 05 10:51:24:566 [attach_clientsession, casdgtw] [Incident.getCiList ()]: Failed to get the ci names from SD server. Underlying exception : AxisFault
Apr 05 10:51:24:566 [attach_clientsession, casdgtw] [Incident.handleCreateDuringAlarmCreate ()]: Trying to create incident
Apr 05 10:51:24:579 [attach_clientsession, casdgtw] [Incident.handleCreateDuringAlarmCreate ()]: Error: Failed to publsh incident: AxisFault
Apr 05 10:51:24:584 [attach_clientsession, casdgtw] [publish()]: Terminating session with CASD Server after creating the incident ticket.
Apr 05 10:51:24:602 [attach_clientsession, casdgtw] [hubpostCallback ()]: ######### Incident creation/updation/closing ends
Apr 05 10:51:24:603 [attach_clientsession, casdgtw] Memory Status : Max Limit = 114 MB, Current Allocated = 33 MB, Free = 29 MB, Used = 4 MB
Apr 05 10:51:24:604 [attach_clientsession, casdgtw] [hubpostCallback ()]:Exit the method, Count is[15]
who can help me?
Regards,
Richard