CA UIM #caunifiedinfrastructuremanager(nimsoftmonitor) is now part of the #chatsupport family! Entitled customers can chat through their Sev 3 & 4 support questions without ever picking up a phone. Just navigate to open a support ticket as usual, select your product and click "Chat" instead of entering any information. Boom - live support.
CA UIM Chat Support Hours: 3am - 6pm US Eastern
this is great news!! Thanks Rachel !