Am trying to deploy nimbus robot to windows servers. but the deployment keeps failing with error "Could not copy file nms-robot-vars.txt to target"
First I did a discovery of the servers using a domain admin account with local administrator privileges and firewall is disabled on all target systems.
The file is been copied to C:\tmp on target system,but its fails as the file size is 0 kb.
Are you able to access the target system by \\IPADRESS\C$ from the hub?
Is there 2 NIC Cards in the Target System?
Be sure to have Tunnel between the hubs
Notes:1) the ports that should be needed for ADE to work through a firewallTCP /UDPport 135 for WMI this also has a dynamic port after the initial connection.
Some KB articles on this:https://msdn.microsoft.com/en-us/library/bb219447(v=vs.85).aspxhttps://msdn.microsoft.com/en-us/library/aa822854(v=vs.85).aspx
port 445 for windows shares.https://technet.microsoft.com/en-us/library/cc731402(v=ws.11).aspx
For UIM port 48000-48020
For linux & Unix boxes :port 22 for the installation
Currently ADE will transfer the packages for each job sent.
Thanks for your response.
(1)Are you able to access the target system by \\IPADRESS\C$ from the hub?
Able to have access.
(2)Is there 2 NIC Cards in the Target System?
That I cant say because some are virtual machines and are in various locations but we are been provided the IPs.
(3)The ports that should be needed for ADE to work through a firewall TCP /UDP port 135 for WMI this also has a dynamic port after the initial connection.?
All required firewall ports works fine.(A CA support engineer connected and confirmed this).
(4)For UIM port 48000-48020
Telnet from primary hub to target system fail using the above ports.
Telnet form target system to HUB server connects using the above ports.
About this comment from you: "A CA support engineer connected and confirmed this"
So you have a CA Support ticket already opened in my understanding, it that right?
Did Alex's reply help you with this?
Has SMB1 protocol been disabled on the network? (There has been a recent service advisory from Microsoft advising users to disable this protocol.) Automated deployment engine in its current form uses SMB1 protocol and very often the "failed to copy file" error is a result of SMB1 being unavailable.
SMB1 protocol is enabled on the HUB server.
Does this need to be disabled or enabled on the HUB or TARGET servers
Should be enabled on both.
It is enabled on both servers already.
Is there any antivirus software running on the target system? If so, try disabling it temporarily as a test. We sometimes see "real-time shields" on antivirus software blocking the ability to write to the filesystem.
is your question in the meantime answered or do you still have problems deploying robots and probes ? If yes, please open a case with CA Support for further analyses.
The challenge is still pending and have also opened a support case with support as I have stated before
Hello Valentine, do you have the support case number ?
Thanks and kind regards,
Case Comment 00800203 - Failed deployment of Nimsoft Controller agent.