DX Unified Infrastructure Management

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  • 1.  Spooler probe alarm " unable to reset out-queue" issue

    Posted Apr 18, 2017 08:18 PM

    Hi All,

    We are getting few alarms from the servers in regards to spooler probe. " Unable to reset out-queue" . 




    Below are the steps which we have tried but that has not resolved the issue.


    • Restarted the nimsoft service on the server and acknowledged the alarm. The alarm comes back 
    • Followed the KB: Spooler not sending QoS data from robot 
    • Restarted the server and it clears the alarm but after few days the same alarm comes back.
    • Updated the nimsoft robot on the servers from 7.80 to hotfix 7.80HF21 . Doesnt resolve the issue


    There are no firewalls on the servers. All the servers are running Windows 2008 R2 64 bit. The spooler log file shows 



    Can anyone please assist in resolving this issue. Much Appreciated. 




  • 2.  Re: Spooler probe alarm " unable to reset out-queue" issue

    Posted Apr 19, 2017 01:17 AM

    Setting up AV exclusion for Nimsoft Directory on this problematic robot would be a good first step.

    And since you already followed the related article, maybe try reaching out to Support for the problem with the logs.

  • 3.  Re: Spooler probe alarm " unable to reset out-queue" issue

    Broadcom Employee
    Posted Apr 19, 2017 08:56 AM

    Hello Herin,


    Two recommendations:

    1. The alarm will be published if spooler probe fails to create new queue file(q1.rdb/q2.rdb).
    The cause is generally lack of disk space, disk problem, Anti-Virus stops disk i/o, and so on. User needs to fix the system side problem, the restart UIM robot for recover from the problem.

    2. The Hub Configure -> Robots -> Inactive Robot Setup Severity setting was set to "no alarms".


    If this does not help please raise a support case for further investigations.


    Kind regards,

    Britta Hoffner