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Access denied message while trying to discover servers

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  • 1.  Access denied message while trying to discover servers

    Posted 05-15-2017 10:29 AM

    Any tips on troubleshooting "Access Denied" messages while trying to discover windows 2012 R2 server through WMI protocol. User has administrative access on the server.



  • 2.  Re: Access denied message while trying to discover servers

    Posted 05-15-2017 10:46 AM

    Hi,

     

    We would need to see the discovery server log at level 5, once the discovery run has been complet. That will show why its being denied.

     

    Thanks



  • 3.  Re: Access denied message while trying to discover servers

    Posted 05-15-2017 03:24 PM

    Thanks. I will update you about discovery log tomorrow.



  • 4.  Re: Access denied message while trying to discover servers
    Best Answer

    Posted 05-15-2017 11:18 AM

    this is usually a Group policy setting that is interfering as out of the box remote WMI is allowed.

    You can use the windows WMI tool to test from the robot where the RSP probe is to connect and see if that works.

    Should it not engage the system admin to help resolve the local policy preventing remote connection.

     

    some trouble shooting links

    WMI Remote "Access Denied" 

    WMI Troubleshooting (Windows) 

    WMI errors, "Access is denied"