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My Relationship Viewer loading forever. How to troubleshoot it?

  • 1.  My Relationship Viewer loading forever. How to troubleshoot it?

    Posted 01-27-2016 09:33 PM

    Hi anyone,

    I already setting the topology following this instruction Topology and Root Cause Analysis User Guide 8.0 and I use default value for each configuration.

    I can discover the device and found 57 devices (router + computer).

    But when I open the relationship viewer, my pointer always show loading icon.

    I already wait for more than15 hours but it still loading.

    How to fix / troubleshoot this issue?

     

    My topology agent log shows nothing.

     

    My relationship viewer probe log

    Jan 27 12:49:02:345 [main, relationship_services] ****************[ Starting ]****************

    Jan 27 12:49:02:346 [main, relationship_services] 1.70

    Screenshot Relationship viewer

    2016-01-28 09_24_31-relationship-viewer.png

    Thank you in advance,

    Alexander



  • 2.  Re: My Relationship Viewer loading forever. How to troubleshoot it?

    Posted 01-28-2016 09:21 AM

    Hi Alexander,

     

    If you have everything configured correctly, this sounds like a memory allocation issue to me.

    How much memory have you committed to the wasp probe?

    You can see the current allocation in the probe's configuration GUI - setup tab.

     

    Do you see any different behavior if you raise (I usually recommend doubling, if possible) the memory settings?

     

    There are a few log files that might have information on any errors that could be occurring.

    Check out the wasp.log(s) and portal.log(s), found in the $Path\Nimsoft\probes\service\wasp directory on the UMP server.

     

    Phil