My Relationship Viewer loading forever. How to troubleshoot it?

[alexander.li]

Hi anyone,

I already setting the topology following this instruction Topology and Root Cause Analysis User Guide 8.0 and I use default value for each configuration.

I can discover the device and found 57 devices (router + computer).

But when I open the relationship viewer, my pointer always show loading icon.

I already wait for more than15 hours but it still loading.

How to fix / troubleshoot this issue?

 

My topology agent log shows nothing.

 

My relationship viewer probe log

Jan 27 12:49:02:345 [main, relationship_services] ****************[ Starting ]****************

Jan 27 12:49:02:346 [main, relationship_services] 1.70

Screenshot Relationship viewer

Thank you in advance,

Alexander

[Philip Cashion]

Hi Alexander,

 

If you have everything configured correctly, this sounds like a memory allocation issue to me.

How much memory have you committed to the wasp probe?

You can see the current allocation in the probe's configuration GUI - setup tab.

 

Do you see any different behavior if you raise (I usually recommend doubling, if possible) the memory settings?

 

There are a few log files that might have information on any errors that could be occurring.

Check out the wasp.log(s) and portal.log(s), found in the $Path\Nimsoft\probes\service\wasp directory on the UMP server.

 

Phil