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How do I get "swedish" characters (Å Ä Ö) in alarm message?

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  • 1.  How do I get "swedish" characters (Å Ä Ö) in alarm message?

    Posted 02-10-2017 11:44 AM

    Is it possible to get characters like "å ä ö" in the alarm message?

    It works when sending test alarms from NAS, but not when coming from probe (alarm messages tab).

     

    Our UIM/UMP version is 8.50.



  • 2.  Re: How do I get "swedish" characters (Å Ä Ö) in alarm message?

    Broadcom Employee
    Posted 02-10-2017 03:59 PM

    hi,

     

    Can you check the following article and let me know if it's helpful for you?

     

    https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1522576.html 



  • 3.  Re: How do I get "swedish" characters (Å Ä Ö) in alarm message?

    Posted 02-13-2017 08:14 AM

    Didn't work.

     

    I added this string to the Arguments field:

    -Xms64m -Xmx1024m -Dfile.encoding=ISO-8859-1 -Dpds.decoding.charset=ISO-8859-1 -Dpds.encoding.charset=ISO-8859-1 -jar ../lib/alarm_enrichment.jar

     

     

    • Pressed OK
    • Deactivated alarm_enrichment
    • Deactivated NAS
    • Activated alarm_enrichment
    • Activated NAS

     

    Still no Å Ä Ö-characters in the alarm message



  • 4.  Re: How do I get "swedish" characters (Å Ä Ö) in alarm message?
    Best Answer

    Broadcom Employee
    Posted 02-13-2017 09:37 AM

    To be clear, are you viewing the alarms in UMP/USM or in the IM alarm window?  Does it appear differently in one vs. the other?

     

    I am not 100% sure this is supported since Swedish is not an officially supported language for UIM but it may be possible to get it to work...



  • 5.  Re: How do I get "swedish" characters (Å Ä Ö) in alarm message?

    Posted 02-13-2017 10:25 AM

    Yep, same on both UMP and IM



  • 6.  Re: How do I get "swedish" characters (Å Ä Ö) in alarm message?

    Posted 02-14-2017 10:49 AM

    Problem seems to be from specific probes.

    It works from 'url_response' but does not work from IBMi/iSeries-probes like 'fetchmsg' and 'jobs'. Probably the same with all other iSeries probes



  • 7.  Re: How do I get "swedish" characters (Å Ä Ö) in alarm message?

    Broadcom Employee
    Posted 02-13-2017 08:29 PM

    Hello.

    If you are using Microsoft SQL Server, please try this.

    -Xms64m -Xmx1024m -jar ../lib/alarm_enrichment.jar

     

     

    Regards,

    Yu Ishitani



  • 8.  Re: How do I get "swedish" characters (Å Ä Ö) in alarm message?

    Posted 02-14-2017 03:13 AM

    Hmm still doesn't work.

     

    Å Ä Ö å ä ö

    translates to 

    Å D O å U 6