"However, we have oodles of training materials available to address all the different and vast baselines of knowledge as we recognize some adapt easier than others."
This implies that Mellissa's direct experience with the product is probably limited to the sales slides. She may work in marketing and may not even be a dedicated UIM/Nimsoft resource. This is not meant as an insult, in fact, if she has the technical background to start documenting some of the gaps, I would beg CA to hand off forum wrangling to marketing or account management, and please put Mellissa on the task of fixing the official documentation while there are still enough customers to have a forum.
She's just trying to announce moving the forum which shouldn't be a big deal, and it wouldn't be if CA communicated how the product is intended to work and be deployed in the official documentation. You actually be technical and have to try to use this product to understand how useless the current documentation is. And you have to have history with the product to know how much it has deteriorated with each additional "improvement" from CA including multiple attempts to fix the documentation which allways starts with a new place to put it, and never quite gets to putting valid content anywhere. At least we're not still on chm docs, so it could be worse right? Although arguably the content was more complete back then.
We're a surly community. We're not resistent to change. We've just lost ?most? of our confidence in CA's ability to deliver change. It's now at the point that even support doesn't know how UIM is supposed to work and they are often contradicting the official documentation when it exists. Then when you poke at it to find the truth of how it works, and both versions are wrong. The only thing you can be sure of is that it won't work the same in the next poorly documented release three months from now.
Unfortunately the huge failure to deliver documented usable releases and accompanying documentation has made this forum a lifeline. We're all reverse engineering this pig together because there is no other option if you want to continue to use it. The forum allows us to fill the enormous gaps between the oodles of incorrect, contradictory, and incoherent baselines of official "knowledge" coming out of CA so we can wrestle modest success out of their failure to deliver. We're a research group trying to figure out what the **** you've been building since everyone that knows is too busy building the newer thing to bother telling the customers how the current GA release is supposed to be used.
Of course none of this is Mellissa's fault. The best she can do is carry the sentiment back to the business unit that owns the product. But they already know. So maybe they finally fix it? At least the reams of new code being poured into it reveal that it's strategic for them and that they're reinvesting. Somebody cares. Hopefully Mellissa is in sales. They're usually better at getting the business to fix a product deficiency because they control the purse, and they specialize in pursuasion.