IT Process Automation

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  • 1.  Link Request To Change operator

    Posted Aug 01, 2019 03:00 PM
    Edited by Terry Hodge Aug 05, 2019 01:40 PM
    ​I am having an issue with the OOTB "Link Request to Change" SOAP operator, it should be a pretty simple task however I can't seem to get the request linked to the change order. In the previous operator I queried the database and to flip the ref_num to the persid and that value is correct. In the log under Reason I have

    SOAP invocation failed: Bad URL: no protocol: "http://" +
    Datasets[Operator.M_PATH__].server + ":" +
    Datasets[Operator.M_PATH__].port +
    "/axis/services/USD_R11_WebService"

    Not many setting for this operator, I am thinking it's the value in the Path to Global Dataset setting but I can't seem to get the correct value.

    Does this operator require the SOAP Request File and SOAP Response File fields be completed?

    Thanks



  • 2.  RE: Link Request To Change operator

    Posted Aug 07, 2019 12:29 PM
    Did you configure the Dataset under /SDM/Configuration ? This is where you setup server and port information as well as credentials.

    And when calling this custom operator, you need to add the Dataset path :



  • 3.  RE: Link Request To Change operator

    Posted Aug 07, 2019 01:45 PM
    Thanks Pier

    I was trying to use the Process.GblDS values.

    It's working fine now.

    Thanks again

    Terry​