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Unable Login ITPAM console

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  • 1.  Unable Login ITPAM console

    Posted 02-22-2019 08:39 AM

    Good morning to all communitie,

     

    I'm having this issue when I'm trying to login I'm unable to get in ITPAM. The console doesn't do anything.

    In the c2o.log file I have this errors:

     

    2019-02-22 09:42:55,903 INFO  [com.optinuity.c2o.ddlgenerator.DateDBScript] [           main] c2oworkflows is already adjusted or needs not adjustment
    2019-02-22 09:42:55,903 INFO  [com.optinuity.c2o.ddlgenerator.DateDBScript] [           main] Event is already adjusted or needs not adjustment
    2019-02-22 09:42:55,903 INFO  [com.optinuity.c2o.ddlgenerator.DateDBScript] [           main] ActivityInstanceInfo is already adjusted or needs not adjustment
    2019-02-22 09:42:55,903 INFO  [com.optinuity.c2o.ddlgenerator.DateDBScript] [           main] c2ocommanderobjectsArchive is already adjusted or needs not adjustment
    2019-02-22 09:42:55,903 INFO  [com.optinuity.c2o.ddlgenerator.DateDBScript] [           main] GlobalDatasetLock is already adjusted or needs not adjustment
    2019-02-22 09:42:55,903 INFO  [com.optinuity.c2o.ddlgenerator.DateDBScript] [           main] Adjustment done for database itpamlib.......
    2019-02-22 09:42:55,903 INFO  [com.optinuity.c2o.ddlgenerator.InsertAndValidateDBUniqueness] [           main] The database type:runtimeLib is unique to the orchestrator
    2019-02-22 09:42:55,919 INFO  [com.optinuity.c2o.ddlgenerator.C2ODDLGenerator] [           main] Database adjustment done****
    2019-02-22 09:42:55,919 INFO  [com.optinuity.c2o.ddlgenerator.C2ODDLGenerator] [           main] Closing DB connection to: runtimeLib
    2019-02-22 09:42:55,919 INFO  [com.optinuity.c2o.server.ServerController] [           main] Time taken for DBAdjustment : PAMRuntimeDB547 ms.
    2019-02-22 09:42:55,919 INFO  [com.optinuity.c2o.ddlgenerator.C2ODDLGenerator] [           main] Trying to get datasource/connection
    2019-02-22 09:42:55,919 INFO  [com.optinuity.c2o.ddlgenerator.C2ODDLGenerator] [           main] Datasource initializes, got connections
    2019-02-22 09:42:55,919 INFO  [com.optinuity.c2o.ddlgenerator.C2ODDLGenerator] [           main] dbMappingFile >>>>mssql
    2019-02-22 09:42:55,919 INFO  [com.optinuity.c2o.ddlgenerator.C2ODBUtil] [           main] Reading C2ODefinition XML at the path  E:\Program Files\CA\PAM\server\c2o\.c2orepository\.c2oserverresources\xml\C2ODBDefinition.xml
    2019-02-22 09:42:55,966 INFO  [com.optinuity.c2o.ddlgenerator.C2ODDLGenerator] [           main] Starting Database adjustment**** ITPAMQUEUES
    2019-02-22 09:42:55,966 INFO  [com.optinuity.c2o.ddlgenerator.InsertAndValidateDBUniqueness] [           main] The database type:itpamqueues is unique to the orchestrator
    2019-02-22 09:42:55,966 INFO  [com.optinuity.c2o.ddlgenerator.C2ODDLGenerator] [           main] Database adjustment done****
    2019-02-22 09:42:55,966 INFO  [com.optinuity.c2o.ddlgenerator.C2ODDLGenerator] [           main] Closing DB connection to: itpamqueues
    2019-02-22 09:42:55,966 INFO  [com.optinuity.c2o.server.ServerController] [           main] Time taken for DBAdjustment : PAMJMSQueuesDB47 ms.
    2019-02-22 09:42:55,966 INFO  [com.optinuity.c2o.server.ServerController] [           main] DDL update completed
    2019-02-22 09:43:45,662 ERROR [STDERR] [ Initialization] SLF4J: Class path contains multiple SLF4J bindings.
    2019-02-22 09:43:45,662 ERROR [STDERR] [ Initialization] SLF4J: Found binding in [vfszip:/E:/Program Files/CA/PAM/common/lib/slf4j-jboss-logging.jar/org/slf4j/impl/StaticLoggerBinder.class]
    2019-02-22 09:43:45,662 ERROR [STDERR] [ Initialization] SLF4J: Found binding in [vfszip:/E:/Program Files/CA/PAM/server/c2o/ext-lib/activemq-all-5.8.0.jar/org/slf4j/impl/StaticLoggerBinder.class]
    2019-02-22 09:43:45,662 ERROR [STDERR] [ Initialization] SLF4J: See http://www.slf4j.org/codes.html#multiple_bindings for an explanation.
    2019-02-22 09:43:45,662 ERROR [STDERR] [ Initialization] SLF4J: Actual binding is of type [org.slf4j.impl.Log4jLoggerFactory]
    2019-02-22 09:43:49,490 ERROR [STDERR] [vent Dispatcher] SLF4J: Class path contains multiple SLF4J bindings.
    2019-02-22 09:43:49,490 ERROR [STDERR] [vent Dispatcher] SLF4J: Found binding in [vfszip:/E:/Program Files/CA/PAM/common/lib/slf4j-jboss-logging.jar/org/slf4j/impl/StaticLoggerBinder.class]
    2019-02-22 09:43:49,490 ERROR [STDERR] [vent Dispatcher] SLF4J: Found binding in [vfszip:/E:/Program Files/CA/PAM/server/c2o/ext-lib/activemq-all-5.8.0.jar/org/slf4j/impl/StaticLoggerBinder.class]
    2019-02-22 09:43:49,490 ERROR [STDERR] [vent Dispatcher] SLF4J: Found binding in [bundleresource://4.fwk1447712022/org/slf4j/impl/StaticLoggerBinder.class]
    2019-02-22 09:43:49,490 ERROR [STDERR] [vent Dispatcher] SLF4J: See http://www.slf4j.org/codes.html#multiple_bindings for an explanation.
    2019-02-22 09:43:49,490 ERROR [STDERR] [vent Dispatcher] SLF4J: Actual binding is of type [org.ops4j.pax.logging.slf4j.Slf4jLoggerFactory]

     

    I look for in the discussions of the communities the error I got, but it seems a little bit different because it doesn't show problems of ports or java process.

     

    I try to stop the ITPAM service and get this error:

     

     

    I found this discussions and try the solutions tips but the error doesnt' solve:

     

    Unable to open ITPAM console after login 

    Error 1053: the service did not respond to the sta - CA Knowledge 

     

    Attached the complete c2o.log file

    Thanks for the help you can give me.

     

    Increased the PAM logs following this instruccions and attached the logs updated.

    CA Process Automation: Increase logging levels, fi - CA Knowledge 

     

    Carlos.

     

    #itpam

    #processautomation

    #processautomation4.3.01

    #pamconsole

    #pam

     

    Attached the files requested by Andy_Thompson

    Attachment(s)

    zip
    c2o(2).log.zip   1K 1 version
    zip
    c2o(3).log.zip   6K 1 version
    zip
    boot(2).log.zip   48K 1 version
    zip
    c2ow(1).log.zip   265B 1 version
    zip
    installation.log.zip   31K 1 version


  • 2.  Re: Unable Login ITPAM console

    Broadcom Employee
    Posted 02-22-2019 09:55 AM

    The SLF4J errors are normal and can be ignored.  And the error you get when stopping the service can happen and seems to be a java problem.  But regardless neither of those would cause PAM to not work.

     

    What exactly are you seeing when typing in the PAM URL?  (http://hostname:8080/itpam)

     

    I do see some errors regarding finding the heartbeat of the domain and also some jdbc errors.  So perhaps it is a database connection problem?  When you installed PAM, did you create the databases in the install successfully?  You might attach the installation.log found in the server\c2o directory and also the OasisConfig.properties file found in the server\c2o\.config folder.  If you would rather open a support case on this, we can assist you there as well.



  • 3.  Re: Unable Login ITPAM console

    Posted 02-22-2019 10:41 AM

    When I try to log in with pamadmin user in the console doesn't do anything. The version of CA PAM is 4.3.SP01

     

     

    The PAM application has a couple of years running normally but on 14th February doesn't work anymore because the inside configuration processes stop executing. The DB works well and db admin told me it doesn't saw any related errors in it.

    The attached files is in the original question.



  • 4.  Re: Unable Login ITPAM console
    Best Answer

    Broadcom Employee
    Posted 02-22-2019 11:31 AM

    I'm concerned about these errors which seem database related:

     

    2019-02-22 11:07:01,756 ERROR [com.optinuity.c2o.c2oserver.ServerManager] [ Timer-31] Exception occurred while sending the HEARTBEAT -
    com.optinuity.c2o.util.C2OException: Client error while sending message - Response status code while sending message is : HTTP/1.1 500 Server Error
    at com.optinuity.c2o.transport.Client.sendMessage(Client.java:596)
    at com.optinuity.c2o.c2oserver.ServerManager.performConfigTimerOperation(ServerManager.java:3540)
    at com.optinuity.c2o.c2oserver.ServerManager.access$1100(ServerManager.java:247)
    at com.optinuity.c2o.c2oserver.ServerManager$9.run(ServerManager.java:2130)
    at java.util.TimerThread.mainLoop(Timer.java:555)
    at java.util.TimerThread.run(Timer.java:505)

     


    2019-02-22 11:07:02,615 ERROR [com.ca.connector.impl.util.DBObjectPersistentMap] [HeartBeat Timer] The object is already closed [90007-147]
    org.h2.jdbc.JdbcSQLException: The object is already closed [90007-147]
    at org.h2.message.DbException.getJdbcSQLException(DbException.java:327)
    at org.h2.message.DbException.get(DbException.java:167)
    at org.h2.message.DbException.get(DbException.java:144)
    at org.h2.message.DbException.get(DbException.java:133)
    at org.h2.jdbc.JdbcConnection.checkClosed(JdbcConnection.java:1330)
    at org.h2.jdbc.JdbcConnection.checkClosed(JdbcConnection.java:1308)
    at org.h2.jdbc.JdbcConnection.createStatement(JdbcConnection.java:164)
    at com.ca.connector.impl.util.DBObjectPersistentMap.getObjectFromDB(DBObjectPersistentMap.java:124)
    at com.ca.connector.impl.util.DBObjectPersistentMap.get(DBObjectPersistentMap.java:103)
    at com.ca.ucf.container.ModuleWrapper.getWrapperState(ModuleWrapper.java:140)
    at com.ca.ucf.container.ModuleWrapper$HeartBeatThread.run(ModuleWrapper.java:3585)
    at java.util.TimerThread.mainLoop(Timer.java:555)
    at java.util.TimerThread.run(Timer.java:505)

     

    The installation logs seems to show that you connect to the database as the mdbadmin and then later it seems to report that the mdbadmin login is invalid.  Perhaps there is an intermittent problem with the database?

     

    Additionally, with the login/password not doing anything on the user console screen, you might open java control panel (from the Windows Start Menu) and on the Advanced tab, enable the console.  This should popup a java screen when you type in the userid/password in the browser and might give some details about the problem.



  • 5.  Re: Unable Login ITPAM console

    Posted 02-25-2019 09:41 AM

    The installation log has date from 2017, so I think this is not the principal problem even so could be a problem with the DB. So let me try to restart everything from the beginning including restart DB in order to get all the variables to get and fix the problem.



  • 6.  Re: Unable Login ITPAM console

    Posted 03-01-2019 11:52 AM

    The problem was solved but without the original describe errors, because, it seems that in the PAM server configured a new network card, but with wrong data and when the PAM services try to connect through this got confflict with the principal one. So the admin servers configure the new network card with the corrects FQDN and URL domines and PAM services start up correctly.

     

    Thanks for taking the time to help us Andy_Thompson

     

    Regards

    Carlos