I'm running into an issue when trying to execute either the Close Request or Close Ticket operators.
PAM 4.3 SP1
The operator does return a Session ID and User Handle but fails with the SOAP error listed below. Persid is correct for the ticket. The ticket is not successfully updated. There are no Status Transitions in play. Ideas?
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><soapenv:Body><soapenv:Fault><faultcode>soapenv:Client</faultcode><faultstring>Error checking ITPAM workflow ('1054740') status for cr:2437684 : 1 on failed:</faultstring><faultactor/><detail><ErrorMessage>Error checking ITPAM workflow ('1054740') status for cr:2437684 : 1 on failed:</ErrorMessage><ErrorCode>1</ErrorCode></detail></soapenv:Fault></soapenv:Body></soapenv:Envelope>
Thanks Lindsay. I'm pretty sure it's the last condition you mentioned that is causing the problem. I'll give your suggestion a whirl and let you know how it goes.
Confirmed that as both the issue and the correct resolution. As usual, thank for you for being you.