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Mail trigger IMAP-SSL or TLS option missed - PAM 4.3.02

  • 1.  Mail trigger IMAP-SSL or TLS option missed - PAM 4.3.02

    Posted 01-09-2018 12:29 PM

    Hi Guys,

     

    I need to connect on office365 via Mail Trigger, but there is just an option by IMAP

    And office365 just work with IMAP-SSL.

    I figured out the email connector supports IMAP-SSL, but I'll need a more complex workflow to accomplish this task.

    Is use mail connector the unique solution possible? Any ideas?

     

    Regards,

     

    Jorge Arcanjo de Souza



  • 2.  Re: Mail trigger IMAP-SSL or TLS option missed - PAM 4.3.02

    Posted 01-09-2018 01:15 PM

    Do you see any errors in your c20.log (<Install path>/server/c2o/log/)?  

     

    Select "Use a secure SMTP connection" at the bottom of the page.  I see you are using port 993 and outlook.office365.com which is accurate.

     

    Can you test connectivity outside of Process Automation through telnet?

     

    telnet outlook.office365.com 993

     

    Does this work?  It should return what appears to be an empty command window which is waiting for further commands, if it fails you should get an error which you can discuss with your network team.  

     

    Thank you.



  • 3.  Re: Mail trigger IMAP-SSL or TLS option missed - PAM 4.3.02

    Posted 01-09-2018 02:38 PM

    Hi Scott,

     

    I forget to metion that my focus is make the IMAPI-SSL work.

     

    Some information that was missing I erased on screenshot.

     

    I check the c2o.log and the unique error that I found was:

     

    2018-01-09 17:18:48,144 ERROR [com.optinuity.c2o.wsd.trigger.smtp.SMTPMailClientService] [ service thread] Connection to mail server failed 6 time, polling mail server is stopped. Update trigger properties after fixing the problem to resume trigger functionality



  • 4.  Re: Mail trigger IMAP-SSL or TLS option missed - PAM 4.3.02

    Posted 01-09-2018 02:44 PM

    Can you reach the same IMAP mail server using one of the mail operators?  I like to use the simple 'get mail count' operator.  More often than not Mail Trigger issues are communication types of issues rather than configuration issue and the simple Get Mail Count operator will validate the overall connection works properly.



  • 5.  Re: Mail trigger IMAP-SSL or TLS option missed - PAM 4.3.02

    Posted 01-18-2018 12:40 PM

    Still need assistance with this Jorge?