IT Process Automation

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  • 1.  User Task

    Posted May 11, 2017 09:49 AM



    I have two level of approval designed in itpam. IRF forms will be send to assigned user task.

    Once the first approval is complete , the second level of approval task should get triggered after two weeks.

    How to design this scenario in itpam. 




  • 2.  Re: User Task

    Posted May 12, 2017 07:58 PM

    Use the Delay operator (under Utilities folder in the Operators window in the Designer).

  • 3.  Re: User Task

    Posted May 17, 2017 01:57 PM

    Hi Lindsay,


    How to get the response back from the IRF and start the next level of process.??


    Also using delay operator will it impact PAM performance or any other way to achieve?

  • 4.  Re: User Task

    Broadcom Employee
    Posted May 17, 2017 02:11 PM


    The data from the form will be stored in a process level dataset.  To then pass that info to a child process please see the Using a Sub-Process example and passing data to it using the 'Caller.' variable:




    Using a Delay operator will leave the running instance in memory - if you have a handful of these that sit and wait there should be little impact, if you have thousands of instances that wait to weeks that could cause significant additional load which would need to be accounted for.