IT Process Automation

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  • 1.  Fail to install Service Desk connector

    Posted Aug 08, 2016 05:36 AM

    Hi to all, I have installed IT PAM on our envirovement, and now i try to install ca SDM connector.

    This my task to install:

    1) Shutdown ITPAM on server

    2) Lunch "./" as root I have placed it on /root

    3) Accept license

    4) give ITPAM installation path.

    It return to me this:


    Checking whether CA Process Automation orchestrator is running
    Initializing Connector Installer
    Choose Connectors to Install/Update
    Install CA Process Automation Connectors
    Extracting files...
    Downloading ...
    Extracting files...
    Installing/Updating Selected Connectors.
    Deleting temporary folder
    Finishing installation...


    But when  restart services I cannot find  the connector for SDM

    Some Help





  • 2.  Re: Fail to install Service Desk connector

    Broadcom Employee
    Posted Aug 08, 2016 11:12 AM

    Please open Configuration, with Domain highlighted, select the Modules tab, you should see a Service Desk module that will need to be configured:



    And you should see connectors available in the Designer:

  • 3.  Re: Fail to install Service Desk connector

    Posted Sep 05, 2016 01:32 PM

    Im facing the same issue, I had SDM and CMDB connectors. Ive installed the Spectrum and ITCM connectors. After that I do not see any connectors at all in PAM. That means even SDM and ITCM have disappeared. I-m on PAM 4.3 HF01.

    Any one faced that issue?