IT Process Automation

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  • 1.  Mail Trigger

    Posted May 25, 2016 12:20 PM

    Hello Community,


    I've a PAM with HotFix01 integrated with a Service Desk 14.1.02.


    In PAM we have a Mail Trigger created that connects to an exchange server. Our goal with this, is that when a mail with some parameters arrived to the inbox a PAM process is triggered.


    Our problem is that PAM doesn't connect to the mail server.. along the exchange administrator we've checked a lot of settings but in the PAM logs we have the same errors that PAM can't connect to the mail server.


    In the pam trigger we modify the settings and test to see and nothing change. In PAM we load a certificate that we got from the mail server but it didn't work.


    Anyone knows a situation like this?




  • 2.  Re: Mail Trigger
    Best Answer

    Posted May 26, 2016 07:09 AM

    Please check the follow:

    Navigate to your bin java directory run this command (keytool -list -v -keystore "D:\Program Files\Java\jdk1.8.0_40\lib\security\cacerts") to see if the is a trust between PAM and your exchange server, when prompted for a password use changeit, if you have never changed it, Open PAM config file c2osvcw.conf file and verfy that truststore path and password are correct.

    Also have a look at these technical documents TEC523153, TEC1190986 to see if you have configured the email triggers correctly and the trust your exchange server.

    I Hope this helps.