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ITPAM with Office 365

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  • 1.  ITPAM with Office 365

    Posted 12-19-2016 03:43 PM

    Hi! my question is quite similar to this one ITPAM with Office 365,

    Soon the company to which I will provide services will migrate its messaging infrastructure from exchange 2007 to office 365.
    I currently have a PAM process that reads a mailbox in Exchange 2007 using the imap protocol and then processes that content for
    Create a ticket in service desk. my question is. Can i do this also in office 365? A mailbox can be read from ITPAM using the
    Operators or is there any other method like the use of EWS?

    Thank you


  • 2.  Re: ITPAM with Office 365
    Best Answer

    Posted 12-19-2016 03:54 PM

    I do not know the specifics, which are largely going to come down to how your 365 is configured, but we have clients that are currently running Office365 and are able to reach out for the emails, both using the trigger feature and through the get mail operators.



  • 3.  Re: ITPAM with Office 365

    Posted 04-05-2017 09:59 AM

    Mike,  Do you know if those clients are using IMAP in their O365 implementation or using EWS?



  • 4.  Re: ITPAM with Office 365

    Posted 04-05-2017 10:34 AM

    That is good question



  • 5.  Re: ITPAM with Office 365

    Posted 04-05-2017 12:43 PM

    I have setup and validated that email operators can connect to and retrieve from outlook365 using the outlook.office365.com address:

     



  • 6.  Re: ITPAM with Office 365

    Posted 04-05-2017 03:37 PM

    So it was still using the IMAP methodology. Thanks Mike.  Appreciate the update.



  • 7.  Re: ITPAM with Office 365

    Posted 04-05-2017 03:41 PM

    By EWS you mean Exchange Web Service?   

    https://msdn.microsoft.com/en-us/library/office/dd877045(v=exchg.140).aspx

    I would assume these would be accessible through normal SOAP operators



  • 8.  Re: ITPAM with Office 365

    Posted 04-05-2017 03:47 PM

    Yeah.  I think so.  The question came to me from our exchange admins when I asked about IMAP availability.  At the moment IMAP is disabled in our environment so they were asking whether or not we could use EWS instead.  But the mail trigger config only has options for IMAP.  So we're investigating turning it on to enable this functionality.



  • 9.  Re: ITPAM with Office 365

    Posted 04-05-2017 03:49 PM

    Sounds like you have a plan, you know where we are at if you need us.



  • 10.  Re: ITPAM with Office 365

    Posted 04-07-2017 05:56 PM

    That is exactly my need. My client disable the IMAP protocol and the EWS would be the option?



  • 11.  Re: ITPAM with Office 365

    Posted 04-07-2017 06:41 PM

    My understanding is that EWS can be used with PAM in a process using the SOAP operators.   But if you want to use either the email operators or the mail trigger, that launches processes automatically by continuously scanning a mailbox, you're forced to use IMAP or bust.

     

    If I've misunderstood, I'm happy to be corrected.



  • 12.  Re: ITPAM with Office 365

    Posted 04-10-2017 08:19 AM

    Correct, there is no "Trigger" mechanism in Process Automation that I believe could be setup to reach into EWS currently.   This sounds like a great enhancement though and I encourage an IDEA to be created with your business requirements to connect and trigger off emails housed in EWS.



  • 13.  Re: ITPAM with Office 365

    Posted 06-20-2018 05:13 AM

    does anyone configured soap method to connect to office365 with EWS  protocol ?

     

    also if possible to share the complete work ?

     

    currently i am looking for mail parsing , does it supporting mail parsing task ?