Is possible using multiple configuration dataset?

[MrOkik]

Hi Guys,

 

I have CA SOI 3.2 and I've integrated it with Remedy. I have requirements to use multiple configuration dataset to grouping the alert based on domain manager.

Is it possible using multiple process and configuration dataset for SOI - Remedy?

 

Best Regards,

Okik Setianto

[Michael Niebuhr]

Okik,

Can we please get more details on what you are asking for?  Is your question regarding Process and Dataset design within the CA Process Automation software, or is this a dataset within SOI or remedy?

[MrOkik]

Hi Michael,

 

I have integrated CA SOI and Remedy by CA Process Automation.

I have configurationdatase as below:

 

I would like post some values from CA SOI for the yellow highlighted (Configuration Dataset), but I could not populate the values to remedy.

Here's the action from CA SOI:

 

Here's the Incident Ticket from Remedy

 

As we can see in the above picture, I could not populate values for field Assignee, AssignedSupportOrg, AssignedGroup, CatTier 1, Catier2, Catier 3.

Do you have any idea for this issue?

 

Best Regards,

Okik

[Brahmaiah Addepalli]

Hello Okik,

 

Please find the attached document on the same topic.

 

Hope this helps.

 

Thanks

Brahma

Attachment(s)

Servicenow_SettingCustomPropertiesViaPAM_SNOW.pdf   4.12 MB 1 version

[MrOkik]

Hi Brahma,

 

Thanks for the guidance. I will try and let you know how it goes.

 

Best Regards,

Okik