IT Process Automation

  • 1.  Service Catalog  request approvals using PAM

    Posted 05-16-2016 08:03 AM

    Hello,

     

    Service catalog,PAM.

     

    trying to achieve Approval process of Service catalog Request using PAM,  request goes to multiple group approvals.

    any Out of box service catalog PAM process available for reference.

    any inputs on achieving this is highly appreciable  and helpful.

     

    Thanks



  • 2.  Re: Service Catalog  request approvals using PAM

    Posted 05-16-2016 09:31 AM

    The out of the box SLCM Approval process actually handles multiple approvers being passed to it via a "|" (pipe) delimited list. It will split that list into an array and loop through each approver sequentially. The approver can be an individual user or an EEM group (either Application or Global).



  • 3.  Re: Service Catalog  request approvals using PAM
    Best Answer

    Posted 05-16-2016 09:49 AM

    It depends on the available time you have.

     

    Using the OOTB processes and connector will speed up the development of your processes but it's not as flexible as doing everything by yourself. And once you learned how to use the catalog WebService, and the ServiceDesk webService, you will not want to work with the connector anymore.

     

    To assign an approval you need to use the "assignPendingAction" method, located here : /usm/services/RequestService. This method can be used to assign an approval or an action. You can set the pendingActionType to 1 for an approval and 2 for an action.

     

     

    Regards,