IT Process Automation

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  • 1.  SDM Connectors in PAM

    Posted May 19, 2016 02:49 PM

    When people are talking about SDM connectors, am I supposed to see them in the list of operators on the left within the PAM Designer?  I don't have them, so I think I'm missing something.


    Thanks in advance,


  • 2.  Re: SDM Connectors in PAM
    Best Answer

    Broadcom Employee
    Posted May 19, 2016 02:54 PM

    Yes, there is a Service Desk connector ISO that you will need to get.  It can be found under the Download section of under CA Service Desk Manager.  For 14.1 you are looking for:

    Process Management for Workflows - CA Service Desk and CA CMDB Connectors - 4/2014


  • 3.  Re: SDM Connectors in PAM

    Posted May 20, 2016 09:21 AM

    I'm not the administrator of the system, but just so I'm aware, can this simply be applied on an existing install?

    Thanks again!


  • 4.  Re: SDM Connectors in PAM

    Broadcom Employee
    Posted May 20, 2016 09:26 AM

    Yes, I believe you will just shut down the Orchestrator, run the installation executable and the connector will be available once you have started the Orchestrator back up.