IT Process Automation

  • Private Community
 View Only

  • 1.  How to use process CreateSLCMAttachmentLinkInSDM stock in PAM

    Posted Nov 18, 2015 12:16 PM

    This option is stock in pam in the integration of PAM and Service Catalog, but this process not is functional an show this error:

     

    Any ideas?

     

    1.PNG

     

    error1.PNG

     

    2.PNG

     

    error2.PNG



  • 2.  Re: How to use process CreateSLCMAttachmentLinkInSDM stock in PAM

    Broadcom Employee
    Posted Nov 24, 2015 04:52 AM

    I believe that error means the login from PAM to ServiceDesk is invalid.  Check on the Configuration tab and the Modules tab and double click the ServiceDesk module to verify the login credentials are correct.  If you need to modify this you will need to lock the Domain first and then go back into this module.



  • 3.  Re: How to use process CreateSLCMAttachmentLinkInSDM stock in PAM

    Posted Nov 24, 2015 11:17 AM

    Hi Andrew, i view this option in configuration tab, but this Ok. All integrations with SD it's Ok,



  • 4.  Re: How to use process CreateSLCMAttachmentLinkInSDM stock in PAM
    Best Answer

    Posted Dec 03, 2015 05:09 PM

    Hi, this problem has solved, the error is in the creation ticket in Service Catalog related with ticket in ServiceDesk not asigned the persid in mdb, after solved this, the process is OK.