1. <attrVals>are pairs of (name, value) strings:
<attrVals>
<string>last_name<\string><string>Smith<\string>
<string>first_name<\string><string>Fred<\string>
<\attrVals>
Or you can use dynamic variable macro substitution, e.g.
<string>last_name<\string><string>last_name__<\string>
<string>first_name<\string><string>first_name__<\string>
and then specify a Process variable as the substitution for the macro 'last_name__' etc.
2. The <attributes> list is a list of attributes that are to be returned from the new object.
For example you might want to retrieve the ref_num and priority for the new ticket:
<attributes>
<string>ref_num<\string>
<string>priority<\string>
<\attributes>