IT Process Automation

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Modify PAM Service Desk Connector

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  • 1.  Modify PAM Service Desk Connector

    Posted 03-31-2015 07:02 PM

    Using Service Desk r12.7 cum2 and PAM 4.2 SP01. Implemented Service Desk Connector successfully and it works.

     

    There is an operator in the connector named "Set Change Order Status". In the ServiceDesk Basic Parameters section of the operator there is a dropdown, New Status, that has 9 possible selections. If I want to add some more selections, where do I go to do that?



  • 2.  Re: Modify PAM Service Desk Connector
    Best Answer

    Broadcom Employee
    Posted 04-01-2015 09:32 AM

    Lindsay,

    You cannot just add to the existing operator.

    You will need to create a custom operator from one of the existing base operators.   At its simplest you will choose New > Custom Operator, then select the Set Change Order Status operator as the base operator.   You will then get a designer screen that looks similar to the form designer where you can modify your new operator as needed.

     

    You can find more information in the Designers Guide, under Operators and Icons > Operators >Custom Operators



  • 3.  Re: Modify PAM Service Desk Connector

    Posted 04-01-2015 08:14 PM

    Thanks Michael. As usual, you get me back on the right path after I have gone astray.