Register CI Operator - Tips When Using

[Lawrence Yeo]

CA PAM 4.1, CMDB 12.7

When using Register CI operator from CMDB Connector, you may get errors like these:

Error: Id not found

Error: Invalid mdrId\instanceId - instanceId doesn't match RegisterRequestType mdrId

No CIs specified

Here are some tips that may help:

1. You may need patches CMDB patches RO54934 and T5EK240 for PAM 4.1 compatibility;

2. Using CMDB Connector Guide, Chapter 2, install and configuring the CA CMDB Module;

3. Create the MDR ((In SDM GUI -> Administration Tab-> CA CMDB-> MDR Management-> MDR List);

4. Check and make sure the MDR exists in the MDR List;

5. In PAM GUI, you are now creating the Register CI operator. In the operator dataset properties,  choose to “Use XML File” and specify the location of this xml input file. You will need to manually create this xml file. There is a sample on P61 of the CMDB Connector Guide. Below is another:

<?xml version="1.0" encoding="UTF-8"?>

<cmdbf>

<ci>

<mdr_name>cmdbf</mdr_name>

<localId>******</localId>

<name>JUnitServer</name>

<family>Hardware.Server</family>

<class>Linux</class>

</ci>

</cmdbf>

Note: a. Use alphanumeric for localid field above instead of string

         b. Copy and paste the xxxxx.xml content to a notepad and then save it as xxxxx.xml again. PAM may not like some xml file editor.