Since you mentioned you "1.Created client" - is this the ARA client and has been configured to reflected in the customer.config?
When you create the user, are you doing it within the AE (thick client) or within the ARA AWI (logged in to the ARA client)?
I have given a URL to access AWI, how to confirm if this is ARA AWI?
As the user you are logged in with, to create the new user. Is that an ARA user & does that user have the ability to see the "Release Automation" perspective within that SAME client as that new user?
I have created the new user by logging in as UC user. This does not have Release Automation perspective.
Also when you edit that user, do you see both the "Automation Engine" and the "Release Automation" tab for the permission?
No, I do not see Release Automation under permission tab.
Can you please help with the customer config for the new client? How do I make new client as ARA client?
You can check your ARA customer.config file - within it, there is a line call:
UC4Deployment.ECCURL - This normally what you have set your AWI URLUC4Deployment.CallbackURL - This normally what you have set your ARA URL