layer 7 9.4 cr03 ui stop working in winfows 10

[Lior Klein]

hi all,
In some of our windows 10 machine the layer 7 ui  stop responding ,
double clicking on it doesnt do anything , try to reinstall but nothing , it happen in sevral machines , we suspect maybe it is related to some updated.
did it happen to anyone

[Matthew Hogan]

Hello Lior,

I use windows 10 (up to date with all patches) with PM 9.4 CR 3 with no issues.  I would check to make sure that everything is set correctly in the Policy manager ini file and that your team is not blocking any of the ports.

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Support Engineer
Broadcom
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[Lior Klein]

it happen in all of our windows 10 machines at once in all machine  it is not related to ports , because i did a telent check against port 8443
and any way the problem is that the programs crush before opening so i dont even get to the place where i am trying to connect to one of our getways

[Pramod Yadav]

what's the error you are getting?

[Robbert vanBeveren]

Hi

Layer 7 UI = Policy Manager ?   If so, does the startup log give a hint of what might be wrong - usually in %userprofile%\.l7tech\ssm0.log?

Like Matthew, I am using the L7 PM for 9.4 CR 3 without any problems with a fully updated copy Windows 10.

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Robbert van Beveren
Solution Architect
HCL Technologies
United Kingdom
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[Matthew Hogan]

Hello Lior,

On top of the PM logs I would check the windows event viewer logs and I would also make sure there was no updated to your anti-virus that may be blocking the program.  Once we have an error to work off of we should be able to tell you how to address it

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Support Engineer
Broadcom
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[Lior Klein]

In the internal logs of the java ui , there is no records because the app fail to starts.

Nothing in the event log.

We try to disable all antivirus and firewalls , but it is still failing to load