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HTTPS-based file management for CA Support incidents

  • 1.  HTTPS-based file management for CA Support incidents

    Posted 04-17-2018 04:06 AM

    For those who are new to the CA incident management system, I’d like to share a tip related to file attachments on incidents. You can manage file attachments by looking for the Manage file attachments button under Case details.

     

    ...

     

    A dialog box will appear.

     

    The URL in the address bar is based on your customer number and the incident number.

    https://supportftp.ca.com/#/customer_number/incident_number/

     

    If you open a new window with this URL, but omit the last part, you’ll see a list of all of your incidents.

    https://supportftp.ca.com/#/customer_number/

     

    The subfolders correspond to your incidents. You can bookmark this URL, and return to it any time you need to view or modify the attachments for of your incidents.