For those who are new to the CA incident management system, I’d like to share a tip related to file attachments on incidents. You can manage file attachments by looking for the Manage file attachments button under Case details.
A dialog box will appear.
The URL in the address bar is based on your customer number and the incident number.
If you open a new window with this URL, but omit the last part, you’ll see a list of all of your incidents.
The subfolders correspond to your incidents. You can bookmark this URL, and return to it any time you need to view or modify the attachments for of your incidents.