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Search function on support.automic.com not working

  • 1.  Search function on support.automic.com not working

    Posted 04-07-2017 08:09 AM
    The search function on support.automic.com appears to be broken. Performing any search, e.g., a search for setInstanceProperty, results in the following error:
    dfd6uun0nl6x.pngError: The value 'null' is not valid for operator '>'


  • 2.  Search function on support.automic.com not working

    Posted 04-10-2017 06:42 AM
    This problem appears to have been resolved.


  • 3.  Search function on support.automic.com not working

    Posted 04-25-2017 07:08 AM
    The problem is back.


  • 4.  Search function on support.automic.com not working

    Posted 04-26-2017 07:48 AM
    I learned more about the problem. These URLs cause the error:
    https://automic.force.com/support/CommunitySearchResult?str=%22ucybchng%22&type=request
    https://automic.force.com/support/CommunitySearchResult?str=%22ucybchng%22&type=incident
    https://automic.force.com/support/CommunitySearchResult?str=%22ucybchng%22&type=problem
    https://automic.force.com/support/CommunitySearchResult?str=%22ucybchng%22&type=incident%40proble
    However, these URLs work fine:
    https://automic.force.com/support/CommunitySearchResult?str=%22ucybchng%22&type=all
    https://automic.force.com/support/CommunitySearchResult?str=%22ucybchng%22&type=default
    https://automic.force.com/support/CommunitySearchResult?str=%22ucybchng%22&type=article
    https://automic.force.com/support/CommunitySearchResult?str=%22ucybchng%22&type=request%40article
    https://automic.force.com/support/CommunitySearchResult?str=%22ucybchng%22&type=incident%40problem%40article
    https://automic.force.com/support/CommunitySearchResult?str="ucybchng"&type=incident%40problem%40request%40article
    The problem happens when some options and combination of options are selected in Search Options.
    jicui2vdfgj7.png

    Search options
    Works?
    All
    Incident
    Information Request
    Problem
    Knowledge Base
    Incident & Information Request
    Incident & Problem
    Incident, Problem, & Request
    Incident, Problem, & Knowledge Base
    Incident, Information Request, & Knowledge Base
    Incident, Problem, Information Request, & Knowledge Base

    In summary, All works, and any combination that includes Knowledge Base also works.


  • 5.  Search function on support.automic.com not working

    Posted 07-27-2017 10:39 AM
    This problem is still happening. Any idea when it might be fixed?


  • 6.  Search function on support.automic.com not working

    Posted 07-28-2017 07:55 AM
    Hello

    Michael A. Lowry

    ,

    Are you still facing this issue ?
    I could not reproduce at my end, search function worked fine for every single type of item, separately or all together.

    Best regards,
    Antoine


  • 7.  Search function on support.automic.com not working

    Posted 07-28-2017 09:20 AM
    It's working again now. By the way, I noticed that there are a couple of different ways to search for articles.
    Search page
    Location
    Description
    General search
    Case Management
    Search all four types of articles (plus REQs, INCs, PRBs)
    Info article search
    Knowledge menuSearch only Info articles.
    FAQ article search
    Knowledge menuSearch only FAQ articles.
    Known error article search
    Knowledge menuSearch only Known error articles.
    Technical article searchKnowledge menuSearch only Technical articles.

    Is there a difference between CommunitySearchResult and CommunityArticleListing? Both require that the user log in first but otherwise, these different functions appear to present the same articles, just in a different way. There does not seem to be a way to using the search function in the Knowledge menu to search all article types.


  • 8.  Search function on support.automic.com not working

    Posted 07-31-2017 02:42 AM
    Is there a difference between CommunitySearchResult and CommunityArticleListing? Both require that the user log in first but otherwise, these different functions appear to present the same articles, just in a different way. There does not seem to be a way to using the search function in the Knowledge menu to search all article types.
    I honestly don't know... Luu_Le_185, Octavie_Chakoute_1958 any idea ?

    Best regards,
    Antoine


  • 9.  Search function on support.automic.com not working

    Posted 07-31-2017 05:47 PM
    Hi Michael,

    Just to make sure, when you are mentioning "CommunitySearchResult" and "CommunityArticleListing"
    that you are referring to it appearing within the URL:
    https://automic.force.com/support/CommunitySearchResult?str=installer&type=default
    If this is the case, from my own personal experience I only have seen it using the "CommunitySearchResult" when I do searches.  Can you let me know what the normal course of actions that you take to have it result with the "CommunityArtileListing"?

    If this is just both related to the URL, then one of my guesses is that the site was updated to reflect url with the function.


  • 10.  Search function on support.automic.com not working

    Posted 08-01-2017 04:46 AM
    Luu Le said:
    Can you let me know what the normal course of actions that you take to have it result with the "CommunityArtileListing"?
    See the Knowledge menu on the Automic Support web site.
    opu1nofv13dz.pnghttps://us.v-cdn.net/5019921/uploads/editor/o5/opu1nofv13dz.png" width="259">


  • 11.  Search function on support.automic.com not working

    Posted 08-01-2017 04:20 PM
    Hi Michael,

    As anything under the "Knowledge" search will have the "CommunityArticleListing" - This will show the result of all the Knowledge article (depending on what you pick, information, FAQ, Known error etc...)

    Anything under the standard search bar will have "CommunitySearchResult" - Though the result will show all of the Article - information, FAQ, Known error in addition to Incident, Information Request & Problem ticket.... and allow you to further filter the Article on that same page..

    It appear that these show some overlapping result, but those naming ("CommunitySearchResult" & "CommunityArticleListing" ) are use just to indicate from where it is search from.  Along with that, for example
    https://automic.force.com/support/CommunitySearchResult?str=What+Java+versions+are+supported+by+Applications+Manager%3F&type=default
    in the CommunitySearchResult  - If I click on one of the article display there (or from the Community ArticleListing) if I click on the same Article - it will both bring me to the same article and that article url will have a new field in the url:  "CommunityArticleDetail"
    https://automic.force.com/support/apex/CommunityArticleDetail?id=kA2b00000004SW5CAM
    Overall there is not much difference in the result they provide in term of the article.  I would say though the CommunitySearchResult would be a bit better, as it also search the Articles + all your past cases to bring up possible result you have seen previously.


  • 12.  Search function on support.automic.com not working

    Posted 08-02-2017 03:40 AM
    Luu Le wrote:
    It appear that these show some overlapping result, but those naming ("CommunitySearchResult" & "CommunityArticleListing" ) are use just to indicate from where it is search from.
    ...
    Overall there is not much difference in the result they provide in term of the article.  I would say though the CommunitySearchResult would be a bit better, as it also search the Articles + all your past cases to bring up possible result you have seen previously.
    Thanks. Can you confirm that CommunitySearchResult includes all of the results that CommunityArticleListing does? If so, then I will just use CommunitySearchResult.


  • 13.  Search function on support.automic.com not working

    Posted 08-02-2017 07:03 PM
    Hi Michael,

    Yes the CommunitySearchResult include all of the possible result from the CommunityArticleListing.