SYSLOAD: Central Component's Configuration & Logs files

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In order to resolve your incidents more quickly, we recommend that you send us the files listed below when opening the case.

The documentation for Sysload is available at this location.

CENTRAL COMPONEMENT’S : Configuration & Logs files

• MANAGEMENT SERVER

The configuration and logs files for Management Server are located in the following directories:

• Database: "<sysload>\sldmgts\storage\sldat\sld_objects_repository"

• Configuration file (MS*): "<sysload>\sldmgts\sldmgts.ini"
• Logs file (MS): "<sysload>\sldmgts\sldmgts.log"
  

• Configuration file (CS*): "<sysload>\sldcs\sldcs.ini"
• Logs file (CS*): "<sysload>\sldcs\sldcs.log"

* MS: Management Server & CS: Communication Server

• TOKEN SERVER

The configuration and logs files for Token Server are located in the following directories:

• Configuration file: "<sysload>\sldtkd\sldtkd.ini"
• Logs file: "<sysload>\sldtkd\sldtkd.log"
• License file: "<sysload>\sldtkd'.sldtkd.lic"

• CONSOLE (Analyst Rich Client)

The configuration and logs files for Sysload Analyst Rich Client (Console) are located in the following directories:

• Installation Path: "C:\Program Files\Sysload\console"

•     Default home directory for HTML reports: "C:\Program Files\Sysload\console\Html"

•     Templates for HTML reports: "C:\Program Files\Sysload\console\reshtml"

•     Management server/communication log: "C:\Program Files\Sysload\console\sldmscom.log"

•     Configuration file: "C:\Program Files\Sysload\console\sld.ini"

OTHER MODULES : Configuration & Logs files

• PORTAL

The configuration and logs files for Portal are located in the following directories:

• Installation Path: "C:\Program Files\sysload\spportal\"
  
• SQL scripts used during installation: "C:\Program Files\sysload\spportal\database"
  
• Collect Module: "C:\Program Files\sysload\spportal\sldppcoll"
• Scheduled Tasks: "C:\Program Files\sysload\spportal\sldppsched"
• Web Server: "C:\Program Files\sysload\spportal\sldweb"
• Web Files: "C:\Program Files\sysload\spportal\webroot"
• Report Files: "C:\Program Files\sysload\spportal\webroot\scriptspp\completed"
• Main Folder for Log files: "C:\Program Files\sysload\spportal\sldweb\logs"
• Log File For Collector Module: "C:\Program Files\sysload\spportal\sldppcoll\logs"

• STUDIO

The configuration and logs files for Studio are located in the following directories:

• Default home directory: "C:\Program Files\Sysload\spstudio"
  
• Data files: "C:\Program Files\Sysload\spstudio\spswww\data"
• Agents files: "C:\Program Files\Sysload\spstudio\spswww\agents"
• Agent Icon Library: "C:\Program Files\Sysload\spstudio\media"

• SOFTWARE DISTRIBUTION SERVER & CLIENT

The configuration and logs files for Software Distribution Server & Client are located in the following directories:

Software Distribution Server

• Database file: "C:\Program Files\sysload\sdserver\sdwww\data\softdist.sqlite"
  
• Web server main configuration file: "C:\Program Files\sysload\sdserver\sdhttpd\conf\httpd.conf"

Software Distribution Client

• UNIX (Linux, AIX): "/usr/local/sysload/admin"
  
• UNIX (Solaris): "/var/local/sysload/admin"
• WINDOWS: "C:\Program Files\Common Files\Sysload\admin"
• History of the packages downloaded: "C:\Program Files\sysload\slclient\packages\*.*"
• Main configuration file: "C:\Program Files\sysload\sdclient\sdclient.ini"
• Definition of time periods during which the client can connect to the Distribution Server: "C:\Program Files\sysload\sdclient\calendar.txt"

• ALERT MANAGER

The configuration and logs files for Alert Manager are located in the following directories:

• Log file: "<sysload>\sldald\sldald.log"
• Configuration file: "<sysload>\sldald\sldald.ini"
• Agents list (Objets Monitorés) to minotor: "<sysload>\sldald\agents.txt"
• List of agent type identifiers: "<sysload>\sldald\agenttypes.txt"
• Communication log: "<sysload>\sldald\sldald_com.log"

• MONITOR

The configuration and logs files for SP Monitor are located in the following directories:

• Default installation directory: "C:\Program Files\Sysload\spmonitor"
  
• Module forwarding SNMP traps to Sysload Monitor: "<spmonitor>\spmadaptor\snmptrap"
• Module forwarding Sysload Analyst events to Sysload Monitor: "<spmonitor>\spmadaptor\spanalyst"
  
• Embedded SQLite database: "<spmonitor>\spmdata"
• Core engine: "<spmonitor>\spmengine"
• Embedded Apache Web server (with PHP module): "<spmonitor>\spmhttpd"
• PHP runtime used by SPM Engine: "<spmonitor>\spmphprt"
• Miscellaneous tools: "<spmonitor>\spmtools"
• Root of the Sysload Monitor Web site: "<spmonitor>\spmwww"
• Service now configuration and definition files: <spmonitor>\spmwww\config\extensions\servicenow\"
• ServiceNow log files: "<spmonitor>\spmwww\logs\ spm_ext_servicenow.log"
• General log files: "<spmonitor>\sysload\spmonitor\spmwww\logs"