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 UIM 20.3 Fresh install

Kevin Nelson's profile image
Kevin Nelson posted Jan 17, 2022 08:51 AM
I have started my install of 20.3 on the installation I have checked TLS as part of the install and completed all parts and UIM starts installing. It fails at around 41% with an error relating to the 'Data Engine' and in the install log I see errors examples as follows;

2022-01-17 12:11:49,076 INFO impl.UIMServerConfigureController:activateProbeCommon:3178 [Thread-42] - 'data_engine' probe activated.
2022-01-17 12:11:49,076 INFO impl.UIMServerConfigureController:waitForProbeToRespondCommon:3280 [Thread-42] - Waiting for 'data_engine' probe to respond.
2022-01-17 12:11:49,076 DEBUG pds.PDSController:send:177 [Thread-42] - Sending 'nametoip' with sid: /L..., timeout: 30000
2022-01-17 12:11:49,091 WARN probe.ProbeController:waitForResponse:245 [Thread-42] - nametoip failed: (4) not found, Received status (4) on response (for sendRcv) for cmd = 'nametoip' name = 'data_engine'
2022-01-17 12:11:51,591 DEBUG pds.PDSController:send:177 [Thread-42] - Sending 'nametoip' with sid: /L..., timeout: 30000
2022-01-17 12:16:50,159 ERROR impl.UIMServerConfigureController:run:477 [Thread-42] - NimException caught
(6) permission denied, Failed to communicate with probe 'data_engine' in the allotted time of 300 secs.
at com.nimsoft.install.nimcommon.probe.ProbeController.waitForResponse(ProbeController.java:257)
at com.nimsoft.install.uimserver.action.impl.UIMServerConfigureController.waitForProbeToRespondCommon(UIMServerConfigureController.java:3290).

I have also looked at the log for the data engine and I see the following;

Jan 17 12:12:09:203 [8720] Controller: Max. restarts reached for probe 'data_engine' (command = data_engine.exe)
Jan 17 13:24:29:145 [5892] 0 de: Data Engine is configured to ignore certain insert failures and continue processing other messages
Jan 17 13:24:29:145 [5892] 0 de: Errors in the ignore list: **** character value for cast specification|Unspecified error|An existing connection was forcibly closed by the remote host|Communication link failure|Connection failure
Jan 17 13:24:29:161 [5892] 0 de: ######################## START DATA ENGINE ########################
Jan 17 13:24:29:161 [5892] 0 de: CA Data Engine 20.30 [Aug 12 2020]
Jan 17 13:24:29:161 [5892] 0 de: Copyright 2020, CA. All rights reserved.
Jan 17 13:24:29:161 [5892] 0 de: port=48010 PID=2532 debug=0
Jan 17 13:24:29:177 [5892] 0 de: SLMFactory::NewSLM - Requesting MS SQL Server
Jan 17 13:24:29:177 [5892] 0 de: Failed to read a valid probe_crypto_mode from controller. Assuming pre-FIPS and using TWO_FISH
Jan 17 13:24:29:224 [5892] 0 de: [main] Open - 3 errors
Jan 17 13:24:29:224 [5892] 0 de: (1) Open [Microsoft SQL Server Native Client 11.0] **** connection string attribute

Jan 17 13:24:29:224 [5892] 0 de: (2) Open [Microsoft SQL Server Native Client 11.0] SSL Provider: The target principal name is incorrect.


Jan 17 13:24:29:224 [5892] 0 de: (3) Open [Microsoft SQL Server Native Client 11.0] Client unable to establish connection

Jan 17 13:24:29:224 [5892] 0 de: COM Error [0x80004005] Unspecified error - [Microsoft SQL Server Native Client 11.0] **** connection string attribute
Jan 17 13:24:29:224 [5892] 0 de: Unable to connect to database. so exiting
Jan 17 13:24:29:224 [5892] 0 de: Database library - program is exiting through exit()...
Jan 17 13:24:29:224 [5892] 0 de: Database library - program is exiting through exit()...
Jan 17 13:24:31:286 [1536] 0 de: Data Engine is configured to ignore certain insert failures and continue processing other messages
Jan 17 13:24:31:286 [1536] 0 de: Errors in the ignore list: **** character value for cast specification|Unspecified error|An existing connection was forcibly closed by the remote host|Communication link failure|Connection failure

The UIM database gets created in SQL
These are Windows 2019 servers with a Windows 2019 SQL cluster

Thank you
Kevin Nelson's profile image
Kevin Nelson
I have resolved this issue