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CA Service Management 17.1 Roll-up Patch 2 ( Released

By Pravesh Jha posted 12-17-2018 01:14 PM


CA Service Management 17.1 Roll-up Patch 2 ( Released


Dear Community:


On behalf of CA Technologies, a Broadcom Company, we appreciate your business and the opportunity to provide you with high-quality, innovative software and services. As part of our ongoing commitment to customer success, we regularly release updated patches for our products. Today, we are pleased to announce the availability of CA Service Management 17.1 Roll-Up Patch 2 ( This Roll-Up patch is delivered for CA Service Management 17.1 and above.


Customers planning to upgrade to CA Service Management 17.1 and those who have already upgraded to CA Service Management 17.1 should install this patch in order to obtain resolutions to the issues identified in the Release Notes section of the product documentation as well as to receive future fixes as detailed in the Defect Resolution Process.


Patch Content:

This update includes several fixes for CA Service Desk Manager, CA Service Catalog, CA IT Asset Manager (Asset Portfolio Management), Unified Self-Service, and xFlow. We encourage you to visit CA Service Management Release Notes for a summary of the fixes included in this patch and to also review How to Implement prior to applying the patch.

You can download your copy of CA Service Management 17.1 Roll-Up Patch 2 ( from CA Support Online - CA Service Management Solutions & Patches.


Need More Help?


Thank you again for your business.



12-24-2018 04:02 AM

There is no specific order but for all the integration to work all the product should be at the same patch level.

12-24-2018 01:44 AM

I want to check if there is any application order to follow for installation or patching can be done any order?


we have



2. CA SC


12-18-2018 09:57 AM is the rollup patch 1. For Service Desk Manager, you must first apply rollup 1, then apply rollup 2.

12-18-2018 09:52 AM

Currently our SDM application is in the patch level of 17.1.


The 17.1 and are same?



Thank you,


12-18-2018 09:31 AM

Thank you for pointing that out. if you don't use xFlow today, then you do *not need* to install xFlow to apply this patch.


If you do use xFlow, you do need to make sure you're on xFlow

12-18-2018 09:24 AM

we Don't have xFlow Interface installed , we have Advanced Architecture CA SDM is installed.

Is it mandatory to have both CA SDM and xFlow to install the above release patch?



12-17-2018 01:15 PM

Thank you for updating the community Pravesh!

CA Service Management 17.1 Roll-up Patch 2 ( Released