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Contract an ITSM Consultant

By Lindsay_Estabrooks posted 09-22-2016 05:12 PM


This Service Management Community is made up of a range of members, from newbies to veterans with over a decade experience in CA ITSM. I have seen many posts from newbies looking for guidance and receiving same but, because of the complexity of their requirement or inexperience with the toolset or conflicting time demands, it often takes weeks or months to reach their end goal.


I am interested to see how many organizations out there would be interested in engaging consulting services to help reach their Service Management goals. Which of the following would be most true of your organization?

  1. has contracted with consultants in the past but will NOT likely do so in the future.
  2. has NOT contracted with consultants in the past and will NOT likely do so in the future.
  3. has contracted with consultants in the past and will likely continue to do so.
  4. has NOT contracted with consultants in the past but may be interested in doing so to help with installation, upgrading, customizing, adopting best practices, etc.


If your answer was number 3 or 4 and you would like to discuss how I might help you reach your goals faster and get better value out of your investment please feel free to reach out to me at



12-07-2016 12:15 PM

Is your organization:

  • Considering the challenging task of upgrading to the latest release?
  • Wanting to take advantage of some of the new features in the solution but unsure how?
  • Wanting to improve their Incident Management, Problem Management, Request Management, Change Management, Configuration Management, Knowledge Management processes?
  • Wanting to automate functions to improve accuracy, reliability, consistency, and timeliness?
  • Wanting to customize the solution but short on resources or expertise?
  • Wanting expert resources to call upon in times of need?
  • Need solution mentoring/training for your employees?
  • All of the above?


Please email with contact information and best time to call.

10-17-2016 01:51 PM

I can't answer since I am an ITSM tools consultant myself, and doing so for the past 5 years.


The willingness of an enterprise to hire consultant depends largely on past experiences.


If i speak for my last three customers, i'll say : 3.

10-12-2016 01:56 PM

I had hoped to get a comment or two to my post. I once worked for a company that seemed very averse to using consultants and I wanted to see how prevalent that was among the organizations represented by forum members.