The financial industry is highly competitive. It’s essential that companies are able to have the right people working on the right things at all times, and that resources are as fully utilized as possible. At the typical scale financial companies need, that can be a challenge. We spoke to a number of companies to understand how they go about managing such large, complex operations. Q: What are the challenges you need to overcome to be successful? A: Our firm, for example, has about 12,000 employees and contractors working on our IT initiatives. That’s a lot of people with different roles, reporting lines, and commitments. It’s also a tremendous number ...